Jan 20 to Oct 20 Business Advisor - IBM India LtdJan 16 – Jan 20 Subcontractor Management Tower Leader – WFMJul 12 – Jan 16 Lead Performance Optimization Professional – India Center (R&CM)Associated for over thirteen years with IBM, a global technology and innovation company, offering a wide range of technology and consulting services. Joined as Asst. Manager – Operations, Business Transformation Outsourcing Division with IBM Global Services India Pvt. Ltd., rose through… Show more Jan 20 to Oct 20 Business Advisor - IBM India LtdJan 16 – Jan 20 Subcontractor Management Tower Leader – WFMJul 12 – Jan 16 Lead Performance Optimization Professional – India Center (R&CM)Associated for over thirteen years with IBM, a global technology and innovation company, offering a wide range of technology and consulting services. Joined as Asst. Manager – Operations, Business Transformation Outsourcing Division with IBM Global Services India Pvt. Ltd., rose through positions to be Subcontractor Management Tower Leader – India Center R&CM.In the role as Lead Performance Optimization Professional, acted as the Center Lead for the Performance Optimization Analytics under R&CM (Resource & Capacity Management). Managed reporting & analytics activities for several IBM geographies including Europe, Middle East & Africa, Greater China Group, Asia Pacific and ASEAN region for three divisions in IBM (GBS, GTS & SO-Delivery).Led a team of skilled Performance Optimization Professional POP) across Bangalore and Pune. Planned and ensured optimum resource utilization across varied service lines and geographies.Facilitated continuous quality enhancement through implementation of Lean and Six Sigma methodologies.Transitioned R&CM process (Contractor Staffing Process) for GBS and ITS from Europe, Asia Pacific, GCG and MEA IOTs to India R&CM Center.In the current role, functioning as Center Leader for Sub-contractor Management Tower under R&CM and leading Contractor Management Professionals across Bangalore & Pune locations.Managing sub-contractor tower for two divisions (Global Business Services (GBS), Global Technology Services (GTS)) across Europe, Middle East & Africa, Asia Pacific and ASEAN. Ensuring timely fulfilment of open positions for projects across geographies with subcontractor resources. Maintaining subcontractor costs within budgets, planning & deploying resources, managing role transition and ensuring process and cost optimization. Show less

Jul 09 – Jul 12 Deputy General Manager – IBM Internal AccountsOct 07 – Jul 09 Senior Manager – OperationsOct 05 – Oct 07 Operations Manager – Data OperationsIBM Daksh Business Process Services Pvt. Ltd. (IBM Daksh) is a wholly owned subsidiary of the US based IBM and one of the leading providers of BPO services. The company offers varied inbound & outbound customer interaction services as well as back office processing services to various clients. In the role of… Show more Jul 09 – Jul 12 Deputy General Manager – IBM Internal AccountsOct 07 – Jul 09 Senior Manager – OperationsOct 05 – Oct 07 Operations Manager – Data OperationsIBM Daksh Business Process Services Pvt. Ltd. (IBM Daksh) is a wholly owned subsidiary of the US based IBM and one of the leading providers of BPO services. The company offers varied inbound & outbound customer interaction services as well as back office processing services to various clients. In the role of Operations Manager, managed operations for 5 banking back office processes, prepared forecasting and contingency planning through effective business continuity planning processes. Handled various activities including capacity analysis, recruitment, training, process knowledge transfer, SLA discussions and DoU sign off and ensured seamless process transitions from UK to Bangalore.In the role of Senior Manager, supervised operations of two verticals (account management and credit operations) of back office operations of a UK based banking client. Migrated data processes from client organization to IBM, provided operations support.In the role of DGM, functioned as Work Stream Leader & Delivery Project Executive for the Project Management Administration / Project Management Office (PMA / PMO) vertical. Delivered financial management and business operations support to various IBM projects. Ensured effective transition of project management support processes from diverse geographies including Europe, Australia, New Zealand and Singapore to India Center. Show less

Managing Banking back office processes

Managing operations for banking back office processes

Headed data process operations for a UK based banking client. Managed various processed including Universal Banking Service (UBS), change of address, personal lending service centre (PLSC) and excess management.

Managing various credit card operations processes