• Leading Digital service delivery of Operational and Information Technology in APAC.• Managing a team of IT professionals leading IT services in APAC region. • Global IT Project management of site relocation projects.

Leadership:• Leading a diverse team of 25 IT professionals across 5 continents, achieving excellent end-user NPS scores (50+) and fostering a highly engaged team with >95% team spirit.• Empowering & mentioning next generation of IT leaders in the organization. Sharing best practices, updates on AI developments in the market & coaching for growth mindset. • Championing sustainability initiatives, reduced IT carbon emissions by 40 % (on workplace devices, 2022) globally with ongoing projects to align 90 % of IT suppliers with Signify Sustainability Goals (2023).Project management – RE, M&A & Operational:• Delivered 1+ million EUR IT real estate projects exceeding budget expectations by securing cost-effective global locations.• Project reporting, delivery & budget control to CIO/CFO via SNOW. Day to Day Operations :• Handson, on the ground support for Operational Technology needs in the factory. • Representing IT Operations in Change Control Board. Manage communication, implementation & post support of changes in APAC region. • Manage IT vendors in a highly outsourced environment including Incident, escalation change and Problem management. • Using Agile Sprints to work on continuous improvement using LEAN principles. Developed a working methodology combining both and applicable to IT Operation WoW. • Regular monitoring of SLAs, KPIs, employee/user NPS, and team spirit, identifying trends, addressing gaps, and celebrating successes.

In addition to Site Lead responsibilites (see, below role), I was given opportunity to lead a successful transition to Agile methodologies, fostering a collaborative and results-oriented culture within a remote APAC team.Key achievements:• Boosted team engagement & productivity: Implemented iterative continuous improvement cycles, empowering team autonomy and ownership, leading to increase customer and employee NPS. • Cultivated a culture of continuous improvement: Established feedback loops and knowledge-sharing initiatives, resulting in improved problem-solving skills and reduced rework. Created champion mindset in which each team members were able to contribute towards a greater purpose than day to day tasks. • Strengthened remote collaboration: Leveraged virtual communication tools and team-building activities to build trust and rapport, fostering a cohesive and supportive environment. Methodologies used are LEAN, Agile, Fearless culture etc.• Developed high-performing individuals: Implemented coaching and mentorship programs, leading to individual career growth and increased employee satisfaction.• Data Driven : Quantified matrix of SLAs, NPS, Sprint performance etc helped team to deliver better outcome for end users. A special focus was placed in keeping the SLAs & UX in green.

Site IT Lead for Australia, New Zealand, Japan, Korea, Philippines & Viet Nam.• Increased server uptime by 99.5% by implementing proactive maintenance and monitoring strategies on locally managed infrastructure. • Successfully migrated on-premise infrastructure to the cloud including an ERP system, resulting in improved scalability and agility.• Developed and implemented a comprehensive IT and OT business continuity plans, implemented global security policies , ensuring compliance with industry regulations.• Mentored and coached team members, leading to individual career growth and improved team performance.• Analytics Driven: Completed IBM Data Science Certification and implemented python scripts to analyse incident and service requests trends. Implemented hardware order changes based on the results to create MSL stock at all the sites to mitigate the supply chain disruption during COVID.

At Signify (formerly Philips Lighting), I wear many hats, both technical and non-technical, to empower the business and drive value. My responsibilities encompass:• IT infrastructure management: From user and vendor management to server OS, hardware, and backup monitoring, I proactively resolve issues and optimize performance.• Strategic planning and budgeting: I manage AOP & ROFO processes, forecast IT demands, and ensure efficient budget allocation.• Network design and implementation: I develop and implement fit-for-purpose ICT network architecture, including HP/Dell servers, routers, access points, and more.• Cost reduction and IT security: I actively contribute to achieving business goals by optimizing systems, implementing cost-saving measures like Linux machines and Office 365, and decommissioning unnecessary hardware.• Vendor management: In a highly outsourced environment, I effectively manage vendors through follow-ups, reviews, and coordination, ensuring efficiency and meeting SLAs.• Process improvement and risk mitigation: I constantly strive to improve IT processes and resources. I've implemented VMWare ESXi virtualization and introduced SaaS ERP applications, resulting in significant cost savings and risk reduction.• Active Directory management: I handle access control, domain accounts, group policies, login scripts, and AD cleanup for inventory control and security.• Endpoint management: I manage PABX systems, HP/Dell desktops, laptops, FujiXerox printers, essential applications like AutoCAD, Solidworks, and Altium Designer, and Telstra/Optus connections.• Disaster recovery and backup: I monitor backups, schedule restores using Azure File Sync, and maintain Disaster and Business Recovery processes.• ISO 9001:2015 compliance: Beyond my IT responsibilities, I serve as an ISO 9001:2015 Lead internal auditor, ensuring the company's commitment to quality.

Following the strategic separation of Philips into Royal Philips and Signify (formerly Philips Lighting), I assumed leadership of IT delivery for the Lighting business in AU/NZ. took ownership of all core infrastructure IT services across Signify's AU/NZ operations, encompassing two factories and a crucial R&D center in Sydney.

As a system engineer, I contributed on : • Microsoft Server Technologies: Active Directory, SQL Server, Exchange Server, Hyper-V, Windows Server management (including security, patching, and configuration).• Data Center Operations: Server provisioning and deployment, backup and disaster recovery, performance monitoring and optimization, incident management, patch management, equipment maintenance.• Virtualization: VMware vSphere administration, deployment, and management.• Security & Compliance: Implementing and enforcing security best practices, adhering to industry regulations and company policies.• Automation & Scripting: PowerShell scripting for automating routine tasks and improving efficiency.• Troubleshooting & Problem-solving: Identifying and resolving technical issues across diverse IT environments.• Achieved 99.9% uptime for critical manufacturing applications at Philips AU/NZ sites.• Reduced data center energy consumption through virtualization and optimization strategies.Official Internal Certifications in : Project Management Process Management Performance ManagementContinues Improvement and Change Management.IT recognition for "​ Taking Ownership" - Vendor management.

Supporting mining giants in Australia, my key responsibilities include:• Single point of contact: Providing exceptional support to workforce and safety management system (safeSTAX) users, both workforce and VIP clients, via phone and email.• Implementation champion: Spearheaded the successful implementation of safeSTAX at mine sites across NSW and QLD, ensuring smooth adoption and maximizing its value.• Training facilitator: Proactively conducted trainings for new and existing users, optimizing application usage and boosting productivity.Led end-user (internal/external) trainings and assisted with pre-sales activities, contributing to increased adoption and client success.• Technical troubleshooter: Expertly troubleshoot .Net applications, SQL/IIS/Crystal reporting, hardware, and user access issues, resolving problems efficiently and minimizing downtime.• App Tester : Recreate client issues, document software bugs, and work directly with developers to improve application stability and performance.• Knowledge base builder: Created comprehensive knowledge bases and troubleshooting workflows for Level 1 & 2 support, significantly reducing costs and improving service delivery times.• Compliance champion: Conducted UATs and reviewed hardware/software specifications for new releases, ensuring adherence to industry best practices and client requirements.• Reporting : Generated and presented monthly service availability reports to clients, providing valuable insights and transparency.• Proactive problem solver: Actively identified client concerns and proactively resolved them in a timely manner, exceeding expectations and fostering strong relationships.• On site Support: Conducted site visits and made best practice recommendations to clients, optimizing their operations and maximizing system utilization.• Inventory management: Managed inventory and liaised with suppliers to ensure cost-effectiveness and optimal outcomes for clients.

Second line monitoring, analyzing and supporting Woolworths Cisco Network Infrastructure. Call management and problem resolution of technical issues in line with ITIL processes. Facilitate client meetings and documentation of incident.

Single first point of contact for any IT related issue in WACHS-Midwest, including phone systems, WAN/LAN issues, hardware and software and user access. Supporting 1500 + users and resolved 80 % of the incidents before escalating to second line.Installation and upgrade of Network Switches (Enterasys and Cisco) and Routers.Installation and support of various applications used in Hospital environment (PACS, Agfa RIS, and Theatre management systems), Allied health and Drug and community health centers. Data recovery and back up from data bases. Documentation of processes and inventory management. Call management using HP Openview CRM

Provide Second level support for custom build application for ordering prints which runs on IIS. Installation and support of custom print management application which runs on SQL database.User training of application remotely via WebEX.Provide IT support for corporate users and franchises in Australia, New Zealand, Ireland and China. Assist with monitoring, maintenance, backup of Windows 2003 server infrastructure and Microsoft Exchange server 2007.Support of Westpac and Commonwealth Bank local area marketing print portal. Successfully completed creating and testing of Commonwealth Bank online print ordering system. The templates were created and successfully migrated from older version benefiting Snap further business. Responsible for upgrade and testing of Level -2 Snap centers print perfect database with SQL scripts. Effective management of marketing files resulting easier and secure availability of the resources for business promotion.

Customer support for Asia Pacific customers via phone, e-mail, in person and using webex or net meeting. Extended on site support activities for APAC, ANZ and Scandinavian customers. Perform and coordinate windows server, application SQL & OLAP installations. Support of applications for telecom wireless network in MS Vista,XP and 2000.Installation and configuration of Intel Dialogic cards for IVR type solutions measuring the speech testing using PESQ.Testing and troubleshooting of mobile phones, data cards (2G&3G) and GPS with windows applications.Reporting of issues to developers and recreating the customer problems in the Lab.Perform internal and external trainings and knowledge sharing sessions. Developed and delivered product trainings in person to customers in counties including, Indonesia, India, Malaysia, Papua New Guinea, Thailand, Bangladesh etcTravel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Coordinate Test and Measurements(TEMS) projects; maintain project control plan; and report project progress to management. Coordinate projects with vendors, telecommunication companies, customers, other divisions of the IT Services Department.Conduct product demonstration and trials and pre-sales activities.

Responsible for the planning, optimization, network monitoring & post processing tools for UMTS and CDMA technologies for India region.(India, Sri Lanka, Nepal, Mali and Bhutan). Extended on site support activities for APAC and Scandinavian customers. Conduct installation and testing of TEMS tools for multi-vendor and multi technologies environment.Handle customer queries and provide solutions, co-ordinate with 2nd line support in US and Sweden on critical issues.Provided computer technical support services to personal computer, PDA and phone. Wrote clear and coherent documents regarding support incidents & implimented customer service organization for TEMS in India. Recognition : Ericsson Innovator award for prompt and accurate responses for enhancing sales and revenue. Ericsson Falcon Award and Ericsson Club ACE member.