Sajjad Moin
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Sajjad Moin Email & Phone Number

Managing Director | Call Center Consultancy, BPO, Process Design, Team Management at BPOXpert
Location: Lahore District, Punjab, Pakistan 8 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
BPOXpert
Role
Managing Director | Call Center Consultancy, BPO, Process Design, Team Management
Location
Lahore District, Punjab, Pakistan
Company size
4 employees

Who is Sajjad Moin? Overview

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Quick answer

Sajjad Moin is listed as Managing Director | Call Center Consultancy, BPO, Process Design, Team Management at BPOXpert, a company with 4 employees, based in Lahore District, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Sajjad Moin.

Sajjad Moin previously worked as Managing Director at Bpoxpert and Asst. Manager Outsource Call Center Operations at Telenor. Sajjad Moin holds Bachelor'S Degree, Computer Science from University Of Management And Technology.

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Email format at BPOXpert

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BPOXpert

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Profile bio

About Sajjad Moin

Steering BPOXpert with over four years at the helm, my leadership in telecommunications and team management has reinforced the company's position in the BPO industry. Our team excels at delivering top-tier customer service and experience management, where fostering strategic partnerships and optimizing service delivery are the keystones of our success.By harnessing data analytics, I've identified growth opportunities and streamlined processes, which has resulted in enhanced operational efficiency. Working in collaboration with our dedicated team, we've elevated stakeholder engagement and consistently improved business outcomes, reflecting our commitment to continuous improvement and excellence in the telecommunications sector.

Current workplace

Sajjad Moin's current company

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BPOXpert
Bpoxpert
Managing Director | Call Center Consultancy, BPO, Process Design, Team Management
lahore, punjab, pakistan
Website
bpoxperts.com
Employees
4
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8 roles

Sajjad Moin work experience

A career timeline built from the work history available for this profile.

Managing Director

Current
Bpoxpert

Lahore, Punjab, Pakistan

Jan 2020 - Present

Asst. Manager Outsource Call Center Operations

Telenor

Lahore, Pakistan

Jun 2019 - Jan 2020

Asst. Manager Back Office And Digital Care

Telenor

Lahore, Pakistan

  • Build and maintain TP content on social media channels.
  • Play a mediator role on social media streams, content query answers
  • Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties.
  • Create content for feeds and snippets in various social media sites.
  • Conduct keyword research including cataloging and indexing target keyword phrases.
  • Optimizing tags, on our feeds, sharing sites like YouTube/Flickr and search… Show more
Apr 2018 - Jun 2019

Assistant Manager Process Design And Improvement

Telenor

Lahore, Pakistan

  • Responsible for making customer centric processes
  • Ensuring continuous process improvement
  • Introducing customer segmented approach
  • Bring efficiency in operational KPIs through processes
  • Reviewing and developing SLA’s and TAT within and other departments of organizations for effective and efficient services
  • Provide Leadership through coaching, feedback, developing goals and performance management
May 2017 - Apr 2018

Asst. Manager Financial Services (Osp)

Telenor

Lahore, Pakistan

  • Assistant Manager Financial Services (OSP)
  • Managing Financial Services /Mobile Banking Sales (Inbound & Outbound), Customer service & corporate/ channel support functions.
  • Cross-sell a variety of banking products including Bill Payment, Money Transfer, ATM, Insurance, savings and Financial Services promote products and services of Mobile
  • Easy Paisa Products penetration by formulating sales strategies & smooth execution from contact center.
  • Assisting FS management in… Show more Assistant Manager Financial Services (OSP)
  • Assisting FS management in strategy development & smooth execution, Initiating changes in process, products & systems to improve customer experience
Jan 2016 - Apr 2017

Asst. Manager Cfl

Telenor Pakistan
  • To keep agent motivation & morale intact and ensure that CFL philosophy remains un harmed
  • Coordinate and lead pilot process on site and continuously evaluate process development
  • Run Process improvement initiatives based on feedback received from CFL agents
  • Monthly forums with CFL coaches
  • Review training modules
  • Oversee NPS gathering process (e.g. data extraction, notification of frontline employees, etc.)
Nov 2013 - Dec 2015

Upselling Incharge

Telenor Pakistan

Responsible of;Overall Upsell Target AchievementCampaign DesigningReportingStrategy

Jun 2012 - Oct 2013

Team Leader

Telenor Pakistan
  • Responsible to achieve all individual and team targets/KPIs set by the department.
  • Responsible for ensuring strict adherence.
  • Ensure complete understanding of processes, routines, policies & Code of Conduct
  • Responsible for achieving high customer satisfaction through high quality service delivery by ensuring First Call Resolution.
  • Explain the team their objectives and contribute to manage team objectives through team work.
  • Maintain high Motivation level & Moral of… Show more
Mar 2008 - May 2012
Team & coworkers

Colleagues at BPOXpert

Other employees you can reach at bpoxperts.com. View company contacts for 4 employees →

UQ Usman Qureshi Usman Qureshi Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → ST Sunain Tariq Sunain Tariq Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → AS Abdullah Saeed Abdullah Saeed Colleague at BpoxpertLahore District, Punjab, Pakistan, Pakistan View → AS Amara S. Amara S. Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → ZS Zubair S. Zubair S. Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → HM Hamza Malik Hamza Malik Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → RA Rehan Ahmed Rehan Ahmed Colleague at BpoxpertLahore District, Punjab, Pakistan, Pakistan View → AA Ali Arif Ali Arif Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → FB Fatehyab Babar Fatehyab Babar Colleague at BpoxpertLahore, Punjab, Pakistan, Pakistan View → AT Arbab Talha Khan Arbab Talha Khan Colleague at BpoxpertBahawalpur, Punjab, Pakistan, Pakistan View →
1 education record

Sajjad Moin education

  • University Of Management And Technology
    University Of Management And Technology
    Computer Science
FAQ

Frequently asked questions about Sajjad Moin

Quick answers generated from the profile data available on this page.

What company does Sajjad Moin work for?

Sajjad Moin works for BPOXpert.

What is Sajjad Moin's role at BPOXpert?

Sajjad Moin is listed as Managing Director | Call Center Consultancy, BPO, Process Design, Team Management at BPOXpert.

Where is Sajjad Moin based?

Sajjad Moin is based in Lahore District, Punjab, Pakistan while working with BPOXpert.

What companies has Sajjad Moin worked for?

Sajjad Moin has worked for Bpoxpert, Telenor, and Telenor Pakistan.

Who are Sajjad Moin's colleagues at BPOXpert?

Sajjad Moin's colleagues at BPOXpert include Usman Qureshi, Sunain Tariq, Abdullah Saeed, Amara S., and Zubair S..

How can I contact Sajjad Moin?

You can use AeroLeads to view verified contact signals for Sajjad Moin at BPOXpert, including work email, phone, and LinkedIn data when available.

What schools did Sajjad Moin attend?

Sajjad Moin holds Bachelor'S Degree, Computer Science from University Of Management And Technology.

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