Senior Porgramme Manager (System Operations)
CurrentThe Punjab Information Technology Board (PITB) is a government department that delivers high-end IT solutions to government departments in order to improve service delivery, transparency, digitizing government documents, and teaching citizens about the idea of e-Governance. I was involved in PITB programmes that provide citizen services. The "Citizen Facilitation and Service Center" concept provides over 100 different services under one roof in order to shift the mentality from… Show more The Punjab Information Technology Board (PITB) is a government department that delivers high-end IT solutions to government departments in order to improve service delivery, transparency, digitizing government documents, and teaching citizens about the idea of e-Governance. I was involved in PITB programmes that provide citizen services. The "Citizen Facilitation and Service Center" concept provides over 100 different services under one roof in order to shift the mentality from department-centric to service delivery. VMware technologies were used to develop the backend architecture, and Microsoft Windows, Microsoft SharePoint, and SQL Server were used to create the frontend operating system. My responsibilities include managing VMware for high performance, high availability, disaster recovery, troubleshooting, infrastructure expansion to other districts and provinces, monitoring, and 24x7 support to keep the entire system operational Show less