Sajjad Tahir Email and Phone Number
I am a certified Agile Product Manager and Senior Customer Success Manager, passionate about driving measurable outcomes, building strong customer relationships, and continuously raising performance standards. In my current role at Motive, I lead customer success initiatives, collaborating closely with clients to optimize their experience with our innovative products while ensuring alignment with their business goals. I focus on identifying pain points, implementing tailored solutions, and ensuring seamless product adoption and value realization.Previously, at S&P Global, I managed the product backlog for the Financial Institutions Group, using the SAFe Agile methodology to increase development efficiency by 20% and reduce time-to-market by 15%. I was responsible for creating detailed user stories, conducting thorough product testing, performing market research, and prioritizing customer feedback to drive strategic product decisions. Additionally, I successfully launched three new products within six months, leveraging data analytics and market insights to enhance competitive advantage.Having completed my Master’s in Project Management, I now bring advanced expertise in project planning, risk management, and strategic execution to address complex business challenges. My core competencies include user-centric innovation, strategic roadmaps, product leadership, customer success strategies, and data analysis with Microsoft Power BI.I thrive in collaborative, cross-functional environments, where I translate customer and product strategies into actionable tasks that align with business objectives and deliver exceptional value. Let’s connect and explore how my experience can contribute to the success of your next project or initiative.
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Customer Success Manager And Functional Consultant - ProptechClozr.IoDubai, Ae -
Senior Customer Success Manager - Premier And Emerging Mid - MarketMotive Oct 2024 - PresentSan Francisco Bay AreaSuccessfully manage a diverse composite fleet size of 100-200 with a focus on maximizing value and increasing retention.Achieved consistently high customer retention rates by proactively addressing customer needs, resolving challenges, and ensuring alignment with business objectives.Oversee an average of $100K ARR per account, focusing on identifying opportunities for upsell and cross-sell that lead to incremental revenue and increased product adoption.Developed strategies to increase customer stickiness by enhancing product usage, improving workflows, and offering tailored solutionsMantained a high CSAT score by ensuring customers are satisfied with Motive’s offerings. Increased NPS through focused efforts to understand customer feedback and align product enhancements with their needs.Drove successful upsell and cross-sell initiatives, increasing average account value and delivering additional value to customers.Fostered customer engagement by ensuring successful product adoption, with a focus on educating customers on new features and best practices.Collected and shared valuable customer insights to influence product enhancements, ensuring Motive's solutions continue to evolve in alignment with customer needs.Acted as a trusted advisor, developing customer advocates and champions within accounts to promote long-term loyalty and collaboration.Managed the full customer lifecycle from onboarding to renewal, ensuring seamless transitions and long-term value delivery at every stage. -
Associate Product Manager/Product Owner - Financial Institutions GroupS&P Global Jun 2023 - Oct 2024New York, United StatesManaged product backlog for the whole release with SAFe Agile method, leading to a 20% increase in development efficiency.Contributed to the product roadmap on a timely market with up to date market analysis, resulting in a 15% reduction in time-to-market.Created 100 + detailed user stories and wireframes, maintaining a 98% acceptance rate by development teams.Conducted rigorous product testing, ensuring a 99% solution quality rate upon release.Performed market research, leading to 15 key insights that boosted our competitive edge.Successfully executed 5 critical projects, all on highest priority, within established timeframes.Collected and prioritized customer feedback, resulting in 20 user-requested enhancements implemented.Recommended and implemented 8 specific product improvements, adding substantial value for end users.Efficiently translated senior product managers' strategies into actionable development tasks. -
Product Manager/Implementation SpecialistS&P Global Nov 2022 - May 2023New York, United StatesPrioritized backlog, ensuring high-value features took precedence, resulting in a 20% increase in feature adoption rate.Assisted in developing a data warehouse for clients, aligning it with the SNL Banker Interface for streamlined report building and data extraction.Drove end to end implementation and integration of the SNL Banker software and trained SNL Banker Champion within client's organization Produced 50+ user stories, wireframes, and product specs, achieving a 98% adherence rate by agile scrum teams.Contributed to the product roadmap, capturing and prioritizing requirements, resulting in a 15% reduction in time-to-market.Collaborated cross-functionally, defining business requirements and user needs, leading to the successful launch of three new products in just six months.Solicited customer, sales team, and support channel feedback through Salesforce, driving over 30 user-requested enhancements and aligning product with market trends.Developed tailored implementation plans for 50+ clients, achieving a 90% on-time implementation rate.Implemented process enhancements, reducing module implementation time by 25% for multiple clients.Generated validation reports, ensuring 99% data migration accuracy across all modules.
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Business Intelligence Associate AdvisorS&P Global Jul 2021 - Nov 2022New York, United StatesGenerated vital business intelligence reports using SNL banker, delivering critical insights to Senior Management and Executives.Developed Power BI dashboards,/ reports using DAX, M formulas resulting in a 20% boost in customer retention rates. Led agile coordination with developers, reducing product launch time by 30%.Utilized usage reports to enhance client performance, resulting in a 15% increase in client objectives achievement.Managed Core accounts with a net renewal income of $12.6 - $14 million annually, overseeing $39.20 billion in assets.Generated over $8 Million of follow on Statement of Work (SOW) annually with upselling further product and subscription featuresFacilitated renewal discussions and product enhancement requests, contributing to a 10% increase in subscription value.Mentored and trained team members across the US and Pakistan, resulting in a 15% improvement in team performance.
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Senior Associate, Investment ManagementS&P Global Market Intelligence Jan 2020 - Jul 2021New York, United StatesAnalyzed factor correlations using Alpha Factor Library, resulting in a 15% improvement in return accuracy under various scenarios.Developed multi-factor models based on evaluations, enhancing future forecasting accuracy by 20%.Utilized advanced idea generation tools to identify high-potential investments, conducting financial analysis to select optimal clients' choices.Designed user-friendly models for clients, allowing real-time adjustments, leading to a 10% increase in client satisfaction.Monitored market changes and news for external impact on company performance, facilitating informed client discussions.Created custom dashboards for internal performance evaluation using Salesforce reporting, improving YTD analysis by 15%.Produced PowerBI reports, enhancing comprehensive reporting by 10% for better decision-making.
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Associate - Markets & Deals (Rotation Program)S&P Global Market Intelligence Sep 2019 - Dec 2019New York, United States• Worked with the clients on delivery customized resolution via Capital IQ Pro and excel module. • Looking into the merges and acquisitions and informed client's about essential updates
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Associate, Client OperationS&P Global Market Intelligence Jun 2018 - Dec 2019New York, United StatesUtilized advanced Excel skills to create financial analysis models, enabling clients to make well-informed decisions.Manager over 10,000+ calls, chat, and emails over the span of this role and maintained a customer satisfaction rate of 99.95%Compiled complex financial data from various sources, including Capital IQ and Market Intelligence, and presented it in a user-friendly format.Produced detailed financial presentations for top global companies' key stakeholders, including CFOs and CEOs.Played a pivotal role in important decision-making processes for high-profile stakeholders.Achieved record-setting performance with unparalleled volume and quality of work conducted globally.
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Senior Product ManagerPrismware Technologies Feb 2023 - May 2023Ontario, CanadaManaging and prioritizing the product backlogContributing to the product roadmap, capturing, and prioritizing requirements, and helping define the go-to-market strategyWork closely with cross-functional teams including engineering, design, marketing, sales, and customer support to ensure seamless execution of the product roadmap. Foster effective communication and collaboration among team members.Create user stories, wireframes, and function as product owner on agile scrum teamsPerform product testing to ensure all released solutions meet our high-quality standardsConduct market, company, and competitor research.Executing of critical projectsRecommending specific product improvements to add value to end usersTranslating product managers’ strategies to tasks for development -
Senior Product ManagerHoxro Legal Management Software Feb 2017 - Mar 2018Leeds, England, United KingdomLead the strategic thinking of multiple product within the existing applicationOverseen multiple APMs to make sure that their vision alligned with the overall goal of the companyMade sure the product backlog for the multiple scrum team was up to date for at least the next 3 sprints with the market changes.Exercised Product Development Leadership to make sure everything is running smoothlyManaged a multiple scrum teamsManaged Multiple Associate Product Managers -
Account ManagerHoxro Legal Management Software Apr 2016 - Feb 2017Leeds, England, United KingdomDeveloped and executed a product strategy resulting in a 20% growth in revenue, aligning with legal market demands.Conducted market research leading to the identification of three key growth opportunities within the SaaS legal solution landscape.Collaborated with legal professionals to translate insights into 24 well-defined product requirements, addressing user pain points.Implemented a prioritized product roadmap that delivered 10 customer-driven features, enhancing user satisfaction by 25%.Led agile scrum teams, resulting in 95% on-time delivery of development efforts aligned with business priorities.Coordinated marketing and support efforts, ensuring the seamless launch of five new features and updates.Achieved a 10% increase in customer satisfaction through continuous monitoring of KPIs and data analysis.Gathered feedback from customers and stakeholders, leading to the prioritization and implementation of 12 product enhancements.Developed risk mitigation strategies and contingency plans, reducing the impact of potential challenges by 30%.Served as a customer advocate, resulting in a 15% increase in product alignment with evolving user needs.
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Associate, Procurement & Sourcing (P&S)Schlumberger Aug 2017 - Sep 2017Houston, Texas, United States• Worked on the SWPS and ORACLE• Designed a method to carry out a task which involved getting a payment trend from each supplier to evaluate if the negotiation is effectively projected in the over time trends• Was involved with asset purchase and import duty clearance procedure of Schlumberger, alongside the procedure of indemnity bond• Nominated as best intern till date by the procurement department -
Associate, FinancePakistan Telecommunication Company Limited May 2017 - Jun 2017Islāmābād, Pakistan• Operation of SAP, parking and posting entries • Monitoring of the credit policy • Allocation and distribution of funds/budgets between different departments. • Reorganization of revenue for different classes of customers in specific scenarios • Processes involved in preparing a budget
Sajjad Tahir Education Details
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Second Class Honours -
Business Studies, Biology, Chemistry -
Sciences
Frequently Asked Questions about Sajjad Tahir
What company does Sajjad Tahir work for?
Sajjad Tahir works for Clozr.io
What is Sajjad Tahir's role at the current company?
Sajjad Tahir's current role is Customer Success Manager and Functional Consultant - Proptech.
What schools did Sajjad Tahir attend?
Sajjad Tahir attended Oxford Brookes University, Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology, Acca, University Of Cambridge, Coláiste Phádraig Cbs.
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