A self-motivated, highly talented professional, detailed quality assurance specialist with ability to investigate trends and carry out non-conformance reporting and tracking. Hopeful to secure the position of Team Lead – Quality/ Assistant Quality Manager in a company where professionalism and skills are rewarded.An experienced Quality Analyst and product & process trainer with 15 years of invaluable experience working in Sales and the customer support division. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers/prospects, having an enthusiastic and positive attitude and working hard to ensure that customers/prospects receive an excellent level of service.Having good experience how to train the new employees and existing employees for making them suitable for the organization by developing the relative skills in them, helping the employees to increase their performance quality wise by giving them regular feedback.Taking care of improving the performance and call quality of the employees, preparing TNI report and giving feedback accordingly to the employees.