Sajna Unnikrishnan Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Partner with Regional Sales Managers to identify and qualify Opportunities in Corporate Accounts. Responsible for driving assigned sales quota and pipe funnel through various marketing initiatives .Qualify marketing qualified prospects at Develop Stage (40%) and ensure movement from one solution stage to another. • Develop and manage a healthy and predictable pipeline that meets or exceeds quota and forecast accuracy expectations. Contact new/prospective customers to identify and qualify sales opportunities. • Generation of Existing Customer New License Opportunities (Up-sell, Cross-sell, additional seats) by establishing a business solution roadmap with the customer. Responsible for prospecting and nurturing accounts and position Microsoft Office 365 CSP for new licenses and cross sell.• Effective Handoffs of Qualified Opportunities. Works closely with field sales to manage opportunity hand-off to the channel. Continue to track the opportunity through to close customer engagement. Support the customer throughout the lifecycle from Welcome to Renewal so that they maximize the benefit from the solution and leverage the benefits of Renewals. • Responsible for prospecting and nurturing accounts and position Office 365 and Dynamics 365 for new licenses and cross sell. Alignment of right resources to the accounts and sync-up with Consultants to ensure smooth movement of funnel to 100% wins.• Responsible for overall account management, understanding customer’s IT landscape, operational needs and challenges related to specific industry verticals, understand compete presence and ensure customer queries are addressed by sharing with Field team during the entire sales cycle.

Dubai, United Arab Emirates

Responsible for Sales Operations for the company's diversified product & solution portfolio.• Administering the end-to-end process such as validating orders & data by using supported tools and application, validating the quote, validating the sales representatives approvals, applying discount, change of address, cancelation of orders, booking the order, and other activities • Booking the orders for service renewals of different products like VMware, Veeam, Suse, Microsoft, Kaspersky• Resolving sales representatives queries by interacting with respective cross functional teams • Updating & maintaining customer’s database and providing e-mail support • Preparing quarterly reports, conducting analysis of strategy for Q-End, and presenting quarterly metrics • Administering customer service operations, ensuring customer delight by achieving delivery & quality service in the shortest possible and maintaining all MIS related to the process for facilitating decision making• Maintaining and monitoring the Operational Procedures and Control. • Provide accurate services to partners/end-users, implementing high degree of customer service to ensure customer satisfaction. • Monitor the accuracy and efficient distribution of sales reports and other business intelligence essential to the sales organization. Recommend revisions to existing reports, or assist in the development of new reporting tools as needed. • Managing the inventory- preparing ageing stock report for management. • Work closely with the sales team to ensure achievement of weekly committed sales numbers to the Partners

Dubai, United Arab Emirates

• Assist the Manager - and the team in communicating and disseminating information with the departments concerned.• Updating invoice details to smart plan software & Generating invoices in ERP - J.D.E software• Assist the team in ensuring up-to-date and accurate data within the database containing relevant information about cases handled and key details thereof to help in future reference.• Raising L.P.O’s• Timely and accurate research data to team• Preparing promotion packages for Al Tayer luxury brands• Organise for the mail to be send by courier/internal mail to business units or to other concerned Divisions as appropriate • Coordination within various departments • Editing of magazines & Updating the magazine details to the smart plan software• Complete operational requirements by scheduling and performing administrative projects; expediting work results.

Doha, Qatar

• Provide excellent customer service to frequent flyer members of Jet Airways worldwide• Assist in the booking and flight reservations of Jet Airways customers• Assist customers with their account management online, create an account for new members, update information on the airline database• Answer customer queries with product and service information• Handle an average of 200 – 300 inbound calls a day in the call queue• Effectively resolve problems and de-escalated calls when necessary• Recommend specific product upgrades based on customer requirements and needs• Provide additional support when understaffed, by taking on surplus responsibilities• Assist in the training and guidance for new employees within the department• Marketing and introducing new products and special offers.

Bachelor’S Degree, Bachelor In Commerce

http://www.mesqatar.org/

Education record