Saju Thomas Email and Phone Number

• Developed and executed the Enterprise functions issue management strategy, policies, and procedures in alignment with the organization's risk management framework.• Designed a scalable issue management program for enterprise functions that includes governance, tracking, and escalation of issues to senior management.• Acted as the primary point of contact for issue management across enterprise functions, working closely with internal stakeholders, regulatory bodies, and third-party auditors.• Provided regular updates and presentations to the senior management and other stakeholders on key issues, resolutions, and risk trends.• Led, mentored, and developed a team of issue management professionals, fostering a high-performance culture and encouraging career development.• Implemented training programs for the broader organization to enhance understanding of issue management principles and best practices.• Utilized data analytics and insights to identify trends in issue occurrence and resolution, making recommendations for process improvements.• Led initiatives to enhance the effectiveness of risk and issue management practices, leveraging technology and automation where possible.Accomplishments: Led and executed multiple key projects for Issue management, which were well-recognized by the stakeholders and senior leadership.  Developed an automated dashboard with the help of VBA, which provided real-time information on the current status of an issue and its corrective/mitigating action Conducted end-to-end testing of the Veritas application (implemented companywide) to validate its functionality, usability, and compatibility with various devices and browsers. Coordinated and facilitated UAT sessions with business stakeholders, gathering feedback and verifying the system's alignment with user needs. Utilized process improvement methodologies to streamline complex business processes

Operational due diligence.

Qualitative research on mutual funds, due diligence.

Mutual fund reconciliation

Due diligence, KYC,AML, Account opening.

Internship