Sakeer Hussain. Cissp, Itil V4 Mp, Pmp Email and Phone Number

With over 20 years of dynamic leadership in the IT industry, my expertise lies in IT Service Delivery and IT Service Management, where I've amassed a wealth of experience in IT Service Delivery, implementing and optimizing ITIL-based processes to drive operational excellence.I hold key certifications including ITIL V4 MP & SL, CISSP, PMP, COBIT, GDPR, and Agile Scrum Foundation, which underpin my comprehensive understanding of IT Service Management, IT Governance, Information Security, and Project Management methodologies. This breadth of knowledge enables me to develop and execute robust ITSM strategies, governance structures, and policies that align with organizational objectives while ensuring compliance with industry standards such as ISO 20000, NIA, and ISO 27001. Throughout my career, I've had the privilege of leading multifaceted teams through complex operational landscapes, fostering a culture of innovation and continuous improvement. From incident management to change control and service level agreements, I've championed the implementation of best practices to enhance service quality and drive operational efficiencies.In my current role, I helm a robust team within a sizable IT department, comprising over 400 associates. Together, we orchestrate a comprehensive spectrum of service management functions, encompassing incident management, problem management, request fulfillment, change & release management, and service level management. This collective effort is dedicated to meeting the diverse IT demands of over 30,000 users spanning 15+ facilities, operating within a dynamic and evolving IT landscape.Passionate Artificial Intelligence enthusiast and seasoned Career Coach specializing in guiding individuals in crafting ATS-friendly resumes, optimizing LinkedIn profiles, and guiding crafting impactful cover letters. Dedicated to empowering professionals to navigate the modern job market by maximizing their online presence and communication strategies to secure their desired roles.