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Executing daily administrative tasks for a government departmentHandling human resource and personnel issues within the departmentAssist the Minister with responses to Parliamentary QuestionsPrioritize issues, ensure Permanent Secretary/Minister has appropriate advice before decisions or meetingsMaintain database of policy and legislative plans and proposals and business plans while maintain risk register

Answer calls regarding general information about airline travel on JetBlue AirwaysPerform activities including viewing a computer terminal and navigating menus and screens on a computer terminalSell ancillary products from incoming callsResolve general customer service concerns through effective customer service techniquesAbility to initiate searches for miscellaneous travel-related information on the Internet

Inform, educate and enroll customers to successfully transition into an Individual Medicare insurance plan.Make outbound calls to Medicare prospects, completing needs assessments and correctly qualifying participants' needs related to Medicare Health Insurance.Effectively manage sales pipeline and actively manage a book of business to ensure all retiree needs are met.Consistently met and exceeded department expectations for productivity and accuracy levels.Participated in various incentive programs and contests designed to support achievement of production goals.Ranked #3 In Orlando and #7 in entire Enterprise

Handles inbound calls selling personal products and services and making referrals to mortgages, investments, trust, merchant services, personal and private bankers and small business banking.Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act