1. Working in an internal project with Workday 2. I am migrating code from nodejs16.x to 20.x and performing unit testing for it3. I observe log in cloudwatch/datadog and debug errors in the code4. I run code on AWS Lambda to execute the negative scenarios5. I update code to incorporate changes coming from upstream6. Call API through Postman to validate the response matches to dynamodb/S3

1. I have gained expertise in day-to-day customer care and administration of cloud services.2. I excel in resolving client incidents and service requests in a timely and professional manner through effective investigation, triage, and resolution of support requests.3. I work effectively within a global support team that covers 24x7x365 cloud operations, managing hand off from shift-to-shift for cloud support issues.4. I respond to escalated customer service issues within the defined process with a high level of reactivity and own the customer satisfaction regarding the execution of the end-to-end support process.5. I have exposure to Cloud Appliance Library(CAL) from SAP.6. I use IAM service to provide the customer access to required resources.7. My dedication towards work has been recognized by both management and client organizations(SAP).

1. Involved in high-level security actions and backup and disaster recovery (BDR) efforts, ensuring 24X7X365 uptime for an MSP’s customers.2. Responsible for monitoring infrastructure health, security and capacity on a clients’ environment.3. Create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type and other criteria. 4. Involved in escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.5. Responsible for tracking and documenting all defects and resolutions in detail through a designated ticketing system.

1. Installing security patches to all the machines in organization every month and maintaining the patch update percentage to more than 90%.2. Monitor and install all non-compliance machines.3. Collaborating with engineers to ensure all products are completely compliant and no issues arise.

Mindtree provides an amazing training program for freshers which introduced me to ITIL(InformationTechnology Infrastructure Library), Linux, Database Management System and more