Financial Analysis & ReportingLeadership ReviewsCost ControlForecasting, Monitoring & BudgetingBusiness Strategy

Revenue Management – Budgeting, forecasting, Accruals and AnalysisCost Management – Cost controls, Capex / Opex Budgeting & forecastingAnalysis - Variance Analysis, Trend Analysis, reconciliations, Key movement explanationsControl – Business Performance review and control, Strategic Initiatives, Process Improvement.Need identification and implementing improvements in a continuous manner from a data standpoint

•Developing and Implementing quality control mechanisms and tools for projects including standards, guidelines, checklists, procedures and user guides •Assisting the Project Manager in introducing & implementing standard project management practices incrementally•Initiating projects via cross-organizational channels, assign resources to manage cost, schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program. •Assisting in Development the overall plan for the project, ensuring that all tracks are effectively planned •Ensuring the use of the standard template of deliverables and plans for all phases of the project life cycle including Post implementation Reviews •Facilitating the use of PM Tools by the project managers to ensure that documents including deliverables are being stored correctly, and other key logs such as risks logs, issue logs are being managed correctly •Creating and analyzing reports on track status, issues and risks and report the major risks and issues to the Project leadership and stakeholders. •Deriving and driving issue and risk resolution solutions to ensure effective delivery and mitigation of the business impact. •Ensuring that regular risk reviews of the project take place; prepare materials for risk review meetings. •Driving corrective measures proactively if non-compliance is observed in the project •Participating in, and assisting with, company events such as hiring, training and internal initiatives•Determining and coordinating the sharing of resources among the constituent projects to the overall benefit of the program. •Retrieving pertinent project data that can be used for individual and aggregate analysis on the project performance. •Facilitating the development of a reporting dashboard that monitors project progress.•Creating an archive for past project documentation •Participating in and coordinating quality reviews

•Established and managed, BPO operations for a small start up UK Based company.•Recruiting the candidates for the BPO operations.•Involved in complete end to end procurement process for technology and operations.•Managed operations, recruitment, admin and IT related activities.•Working as consultant Operation Management for an e-Learning organization, to set up the franchisee all across India.•Managing the vendors for getting the set – up ready as per the company’s defined architectures.•Preparing purchase orders, tracking production at vendors’ end and co-coordinating entire supply chain through to production facilities.•Acting as a escalation channel for any pre-operational / operational issue in franchisee.•Managing the invoices from the vendors for the payment purposes.•Generating the invoices for the Franchisee.•Keeping a track of progress of all franchisee and reporting it to the client management team.•Involved in Sales and Marketing activities of the Franchisee Operations•Acting as interface between IT, Content Creation, Marketing and Business Partner on ensuring quality checks, timely delivery, documentation and updating MIS generation.•Co-ordination with various supply chain partners for efficient warehouse and transportation function.•Developing new vendors through secondary research and conducting due diligence before recommending their services to the clients.

•Established program management environment, office setup for the NGB program and contributed to building project management discipline.•Managed Service engagements including interaction with client project team, client executives and vendors thus maximizing margins.•Support and facilitation of project meetings.•Provided regular project communication and status reporting.•Ensured that new projects apply the lessons learned.•Provided contract proposal support and assisted in preparation of SOW and proposal documents.•Delivered presentations for project reviews and dashboards in front of Senior management, clients and the forums.•Contributed to development of methodology and quality standards for project implementations, and ensured project teams adheres to these support to senior management for timely & proactive decision making and help in driving initiatives to improve effectiveness’ in Business Operations Processes.•Collaborate with cross-functional teams to structure and execute business initiatives.•Monitoring & ensuring adherence to Project costing process.•Performed effective issue tracking, management and escalations. •Requirement gathering and preparing the RFI for the vendors.•Ensuring program governance, stakeholder management and communication within various tracks of the NGB program•Management of resources, subcontractors and partners involved in the NGB program •Responsible for client communication. •Building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization. •Presenting periodic Dashboard reports on the current program and client issues.

•Contributed and Ensured Project Management Procedures.•Participation in departmental strategic and budgetary planning processes; •Provided regular project communication and status reporting.•Effectively interfaced with clients and other stake holders to structure and execute business, initiatives. •Contributed to development of methodology and quality standards for project implementations.•Ensured project teams adheres to the process and procedures for timely & proactive decision making.•Worked as the SPOC for Finance, which includes preparing Task Orders, providing Finance with resource allocation information, and MIS revenue reporting•Responsible for administrative tasks related to a project. Like Resource Management, Quality management.•Ensuring consistency, security and updating of data. Custodian of master copies of key project documents•Monitoring & ensuring adherence to Project costing process.•Escalated issues with negative financial impacts.•Maintained resource allocation spreadsheets; issue, risk and scope change request logs; budget vs. actual tracking •Coordinated data processing such as timesheet collection and compilation for software capitalization purposes.•Support for development of communications and presentations•Handled a team of 8 developers and 2 testing engineers.•Responsible for client communication.

•Dialed for US Processes like Lender Gateway, Sprint Canada, and NTL etc.•Parameters and corrective action policy.•Verification and evaluation of calls.•Process Development, Implementation, Improvement and Audit.•Generate MIS and Reports and deliver as per the client requirement.•Gather, Define and Implement performance metrics.•Monitoring & Barging of live calls and providing online feedbacks.•Deduce Trends and GAP analysis after carefully analyzing Database.•Carrying out monthly analysis of the agents on the basis of call monitoring and counseling carried out on the basis of need and improvement needed in performance.•Recording and maintaining quality reports and files of each CSR for reference and performance analysis. •Designing Incentive plans to motivate CSR's with respect to quality. •Reporting to management on daily basis about day-to-day achievements and drawbacks and the areas of further improvements so as to enhance business performance.•Working with Operations, IT & HR for the improvement of the Quality of the agents.•Client handling in terms of Quality of the process.