Director, Sales Operations (Jan 2013-Oct 2015)o Based out of Washington D.C. and Delhio Reporting to COO of company based out of US for last 5 yearso Successfully created and managed multi-location Sales Operations teamo Budgeting/Forecasting - Led the Annual Revenue Budget & Monthly Forecast for last 4 years. o Business Review - closely worked with COO/CFO on Monthly Business Reviews with Business heads & made financial forecast modelso Annual Performance review conducted for entire sales teamDeputy General Manager, Business Excellence and Sales Operations (Oct 2011-Dec 2012)o Based out of Delhi and Mauritiuso Designed pricing process to manage the risk of top-line growth vs securing the bottom-line. o Managed a team of 8 pricing analysts and 1 DGM across multiple business units.o Led team of 5 Inside Sales reps for a year and delivered revenue growtho New Business entity set up in MauritiusSr. Manager, Business Excellence and Sales Operations (Apr 2010-Sept 2011)o Sales Pipeline - Designed and managed a web CRM to track all ongoing deals across company. Weekly Sales reports with Dashboards for key stakeholders to review sales performance.o Management Dashboards - Designed Interactive, trend intensive advanced dashboards - reviewed every month by CEO, COO and SBU Heads to drive their teams towards success.o Margin Dashboards - started a culture of business ownership. Used Activity Based Costing to conceptualize, design & implement Team & Client level margin reports.Manager, Business Excellence and Global Quality (Feb 2009-Mar 2010)o Customer Satisfaction - Worked in a team to conceptualize Voice of Customer culture through an online software seamlessly interacting with all stakeholderso Change Management - 50% reduction in customer complaints by transforming a culture of avoidance into a Problem Solving Open culture.o Health of Account - designed a data driven model to understand customer perception using multiple feedback channels.

o Sales force effectiveness projects delivered - sample optimization, call planning, territory alignment, ROI analysis - for big-Pharma - Pfizer, J&J, UCB, Eli Lilly, etc. o Led projects with 4-5 team members. Communicating with client facing teams for monitoring the entire project life cycle. Effort assessment, data requirement, data verification, results presentation, post analysis, etc. o Knowledge transfer/SME role on Newsboy problem application in Sample Optimization.o SAS based historical data analysis, applying statistical techniques like Test-control, Regression etc. Using industry-wide data & customizing a particular solution for a brand that makes business sense as well.

o GE Aviation Engine Service Overhaul Cost Forecasting & Pricingo Developed a New pricing model for Material & Component Repair Contracts. o Worked on-site in Cincinnati, USA to implement this with GE sales force.o Instrumental in $100K new revenue within 1st year by thought leadership in Pricing Modelso Customer Award for Exemplary Performanceo Rated Exceeding Expectation in Yearly Performance Review, multiple management awardso SME role to hire and train new resources on pricing models and new process implementation