System Engineer, Center Of Excellence(Coe)
CurrentA) Project Management ERP & Support* Implementation executed as per the project plan, user training & user support* Arranging the project progress meeting with all the Team Leaders, in-front of "COO/GM".* Gap analysis, Issue observation and guidelines to the Team to take out the issue solution.* As per the requirement make the System upgrade, the new report and user manual preparing. * Weekly/Monthly sent the Project execution plan, Project Progress report and Issues solution log list report to the top Management.Covered Areas of WFX ERP System modules/department- Business Development, Sample Management, Merchandising, Supply Chain, Inventory Warehouse, Production planning, Quality, Accounts & Finance, Commercial & Shipping Logistics.B) IT Support Desk Management * Provide end-users Customer Support Services.* Taking care of all customer inquiries, support requests and troubleshooting. *Manage communication flow at all levels to maintain positive relationships with customers. Develop relationships with customers, answer their questions via e-mail, phone and helpdesk application.*Maintain and monitor existing systems and manage the day-to-day IT operations.* Ensure onsite, remote, telephone and email technical support to the group of companies.* Ensure that help desk tickets are closed or escalated promptly. Ensure regularly scheduled technical tasks are accomplished on time.* Prepare Policy & Procedures for the IT Department and for the user department.* Managing Disaster Recovery Process and ensuring regular daily backup is taken.* Able to plan, assign and take the report from the IT team. * Is aware of IT Security Policies and ensures implementation through regular staff training.
