It Field Systems Support Analyst
Leeds, United Kingdom
Role Overview:- Responsible for the 1st & 2nd Line field application support and training of some core apps, user account admin, cost allocation, system set up and configuration, on all Aramark’s bespoke Systems- Foster an ethos of front line first by enabling a first time fix wherever possible- Following Aramark procedures and respond to requests for IT support by efficiently and effectively identifying, registering and categorising incidents within ServiceNow- Providing… Show more Role Overview:- Responsible for the 1st & 2nd Line field application support and training of some core apps, user account admin, cost allocation, system set up and configuration, on all Aramark’s bespoke Systems- Foster an ethos of front line first by enabling a first time fix wherever possible- Following Aramark procedures and respond to requests for IT support by efficiently and effectively identifying, registering and categorising incidents within ServiceNow- Providing sufficient and accurate information to enable efficient incident resolution by promptly allocate incidents to other specialists as appropriate to- Providing an effective service interface between users and service providers, including external suppliers where applicable, to include documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysisActivities and ResponsibilitiesReporting to the Field Systems Manager:- Responsible for leading the Field Systems Centre of Excellence for Northern Europe- Undertaking duties relating to the lifecycle management for all managed IT assets including procurement, security, cost tracking, inventory, compliance, usage and disposal.- Using appropriate systems and associated procedures to ensure that records of changes to IT assets within area of responsibility are accurately controlled and recorded- Assisting management in promoting awareness of and commitment to IT asset control- Working with colleagues to ensure that the transition of new assets, and decommissioning of existing assets are planned for and conducted in accordance with Aramark policies and procedures- Operating & administering procedures to grant access to physical assets and locations, and logical access rights and privileges in order to provide continuous and secure access to Aramark IT services- Purchasing software and hardware assets through external suppliers in accordance to Aramark's procurement policy Show less
