Build client relationship ensuring key hotel team members are actively engaged and effectively implementing optimal strategies, analysis, controls and best practices for increasing direct sales. Consult and train on Revenue Management and E-commerce methods.  Handle to develop customized websites in coordination with designers/developers and hoteliers.  Conduct consultation to optimize websites aiming to improve. SEO & user experience  Analyse Google Analytics and E-commerce dat.a  Handle day to day website and back office system issues and requests/inquiries as customer care service desk.  Conduct training on Contains Management System (WordPress/CMS).

Implement standard operational procedures, departmental product knowledgew. Establish and maintain professional relationship with local partners and outfitter companies. Manage all aspect of Reservation department, maintain the system, monitor telephone manners, e-mail etiquette and general performance of staff. Constantly upsell and maximize room sales. Handle GDS. Perform Concierge assistance. Responsible for preparation of weekly, monthly occupancy forecast and sales reports. Handle group offers. Liaise with other managers to ensure guests with special attention are handled with care. Assisted to develop Guest Experience. Lead resort inspection. Conduct sales call in Japan annually

Assist Lodge Manager in all aspects of the daily lodge operation and administrative works of 16 Suite lodge - Amankora Thimphu, including banquet and boutique. Advise and lead supervisors to maintain standards and repeat trainings. Enhance Guest Activities and Experience. Ensure personalized service is given to all guests at all the times, and guests expectation is fully exceeded. Develop and maintain standards and procedures for Front Office operation. Acting Sales Representative for the Japanese market and conduct yearly sales calls. Coordinate and attend media visits. Handle reservation inquiries. Translate both operational and reservation materials into Japanese. Train staff Japanese language and service skills. Lead Community Service Activities.

Make courtesy calls prior to arrival for VIPs. Lead in-room check in and concierge assistance. Maintain consistent high quality personalized, professional yet friendly service and ensure guests are recognized and their expectations are met. Assign amenities and alert guest’s preferences with coordination with other departments. Write personalized welcome card. Inspect arrival rooms. Conduct resort show-around. Assist Front Office Manager and EAM with all administrative work. Perform as Concierge and Receptionist, when needed. Coordinate smooth operation of Kids Club activities. Issue daily recognition report for VIPs. Publish In-House Weekly Newsletter. Assist Event Managers for resort functions

Establish service procedures for Japanese guests, and manage daily duties. Ensure all check-in and check-out process are smooth and accurate w Maintain constant in contact with Japanese guests, while handling all of their requests promptly in professional manner. With thorough knowledge of the island and its activities, handle efficient concierge service for both Japanese and all international guests. Arrange amenities for VIP guests in coordination with other departments. Coordinate group visit, travel agent inspection visit and photo shooting. Ensure all guests information is maintained in computer system. Translate documents into Japanese. Coordinate wedding ceremonies and functions