• Guest allocation, arrival and departure procedures• Welcome guests upon arrival.• Perform check-in and check-out tasks.• Make and confirm reservations for guests.• Management and monitoring the Group's social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube etc.)• Development of media/advertising campaigns, either for print or digital usage• Management and monitoring of paid campaigns (Facebook, Instagram, LinkedIn etc)• Provide information about payment methods, available rooms, rates, services and amenities.• Compute and manage all guest billings.• Listen and respond to guest queries and requests both in-person and by phone.• Liaise with reservation, housekeeping, maintenance and food & beverage department.• Supervise employees and manage all day-to-day operations, ensuring the quality and the property procedures and standards.• Operating on Alexandros_Front_Office (Sunsoft)

• Delivery of excellent customer experience• Management of all staff related processes• Management and monitoring the Group's social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube etc.)• Development of media/advertising campaigns, either for print or digital usage• Management and monitoring of paid campaigns (Facebook, Instagram, LinkedIn etc)• Educate staff to perform successfully at their role• Management of inventory• Strategic development of rotas• Maintaining high standards on all levels• Administer pay slips• Deal with difficult customers situations• Prepare alcohol or non-alcohol beverages• Interact with customers, take orders and serve snacks and drinks• Assess customers’ needs and preferences and make recommendations• Mix ingredients to prepare cocktails• Plan and present bar menu• Restock and replenish bar inventory and supplies• Comply with all food and beverage regulations

• Organized and maintained the proper space placement of an approximate of 20 brands.• Managed all the visual merchandising issue of each brand of the floor.• Held the responsibility for the training of the floor sales personnel on every aspect concerning the floor’s operations such as customer’s service, visual, e.t.c.• Assisted the Store Manager in various projects taking place in store.• Prepared the annual sales target for every brand.• Created monthly floor evaluation and assessment for every brand.• Coordinated all matters concerning the floor among the various departments of the store.• Dealt with every brand’s daily problem-solving and customer relations.• Contributed actively in the product selection both by introducing new brand names to the floor buyer as well as participating to the actual selection and order placement.• Management and monitoring the Group's social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube etc.)• Development of media/advertising campaigns, either for print or digital usage• Management and monitoring of paid campaigns ( Facebook, Instagram, LinkedIn etc)