Mahmoud Sakr Email & Phone Number

New Cairo City, Cairo Governorate, EG

Cairo, Egypt

• Enhancing business relations with service providers and operators to drive revenue growth and increase our market share, through proactive collaboration and strategic planning.
• Leveraging my expertise to optimize business operations, identify new opportunities for growth, and build strong partnerships.
• Leading the commercial account managers in the assigned region (UAE, Jordan, Palestine, Sudan & and Mauritania).
• Engage with the Regulatory Authority to secure relevant approvals… Show more
• Engage with the Regulatory Authority to secure relevant approvals and ensure that services abide by the regulations.
• Responsible for TPAY product delivery, targeted revenues, and strategic road maps.

Cairo, Egypt

• Highlights:
• A key member in the business process documentation and enhancement workshops.
• Devising and implementing an operational enhancement strategy in collaboration with the team that included: Crafting basic processes for handling system outages regarding communication & escalation matrix..
• Devising and implementing an operational enhancement strategy in collaboration with the team that included: Crafting basic processes for handling system outages regarding communication & escalation matrix..
• Leading a team of MNO customer success managers (MNOs in Africa, the Middle East, GCC & Asia).
• Responsible for TPAY product delivery, targeted revenues, and strategic road maps.

Cairo Governorate, Egypt

• Devise B2C integrated marketing campaigns with the aim of acquiring and retaining customers.
• Ensure that the organization’s brand and identity are adhered to in campaigns and all communication channels.
• Collect and use data to inform new campaigns and the evaluation of existing campaigns.
• Manage the procedure, implementation, tracking, and measurement of marketing campaigns.
• Deliver regular reports of campaign results, including web analysis and evaluation of KPIs.

Cairo Governorate, Egypt

• Regularly asses how sales, marketing and service departments work together to deliver seamless customer service.
• Work with the customer care & marketing teams to continually understand, define and then refine the customer base.
• Frequently employ a variety of analysis tools such as best practice surveys to improve customer experiences.
• Gather customer feedback, analyze and design specific practices to enhance our customers benefit while improving profits.

Cairo, Egypt

Led a team of 6 specialists involved in handling all communications and coordination between commercial (Marketing, Customer Care, Retail and Revenue Assurance) and the technology department utilizing all available resources and escalating when required to ensure that all business problems are communicated and solved within the agreed SLA.

Egypt

Led a team of 10 specialists involved in managing optimizing available resources to ensure maximizing staff utilization (through reallocation of staff) and streamlining processes to enhance productivity and profitability.

Egypt

Led a team of 13 specialists acting as technical support first liners, ensuring their compliance to processes and procedures to achieve customer satisfaction and business KPIs.

Egypt

Led a team of 10 engineers, ensuring their compliance to organizational process and procedures; accomplishing KPIs and aligning performance to deliverables and managing various administrative aspects encompassing scheduling staff training, managing leaves requests and team schedules.

Egypt

Rendered 1st level of escalation to ensure prompt resolution of customer issues.Groomed and mentored new team members in enhancing technical and awareness levels.

Egypt

Involved in identifying and resolving fault-related issues utilizing software diagnostic tools and other network or product utility programs, managing technical escalations in coordination with other departments, vendors and providers.Catered to various types of network services like Frame relay - ATM - IP Dial etc.

Bachelor Of Science (Bsc), Telecommunications Engineering

Igcse, Engineering