Saksham Kumar Email & Phone Number

Ontario, Canada

- Generated $300,500 in net sales over a quarter by engaging customers, pitching tailored tech solutions, demonstrating strong sales and revenue-driving capabilities.- Consistently ranked as top performer at the location and in the top 5 district-wide by prospecting and qualifying leads, exceeding weekly tech solution sales goals of 20% through proactive outreach and engagement, showcasing exceptional performance and target achievement.- Boosted tech service plan sales by 12.27% in one week through effective upselling, cross-selling, and negotiating, earning a Star Award, reflecting strong persuasion skills and a results-oriented approach.- Generated $50,200 in a month, surpassing sales goals by 8% through networking and creative multi-channel outreach, including emails, calls, and in-person interactions, highlighting versatility in lead generation and multi-channel engagement.- Achieved a 39.29% attach rate on protection plans by presenting and following up with prospects, earning the Dynamic Inspired Partner Award, demonstrating an ability to effectively manage the sales funnel and convert leads into sales.- Managing and mentoring a team of 4, collaborating to increase performance by 25% and contribute to the store’s top 5 district ranking.

Mumbai, Maharashtra, India

-Collaborated with business stakeholders and functional users to analyze client requirements, identifying project challenges and developing software solutions in collaboration with technical team.-Managed backlog items in JIRA, supporting the scrum master with weekly status reports and creating charts and graphs for visualization.-Utilized Figma to create wireframes for both the company's website and client projects, facilitating the connection between information architecture and product functionality. Meticulously mapping out the design and layout, ensuring seamless user experiences and effective communication of key functionalities.-Facilitated user acceptance testing (UAT) to validate system functionality and ensure a seamless user experience.-Worked on creating BPMN Models (DFDs, Workflows etc.) using Microsoft Visio/Lucid chart.-Assisted in estimating, prioritizing, and implementing cost-effective business processes and system solutions.-Engaged with the team throughout the entire product development process, encompassing analysis, design, data analysis, system design, development, testing, and implementation.-Actively participated in daily stand-up meetings, grooming requirements with the IT team and assisted in issue resolution.-Prepared various documents, including Product Requirement Document, Release Notes, Risk Register, Business Requirement, and Functional Specification documents.-Contributed to the preparation of Requirement Traceability Matrix (RTM), Defect Report, Weekly Status Reports, Checklists, Job Aid, Review Documents, and Test Summary Documents.

Mumbai, Maharashtra, India

-Gathered requirements from stakeholders and gained an understanding of their needs and prioritized the requirements.-Developed user-centered designs for various projects, incorporating usability principles and conducting user research to inform design decisions.-Applied design principles and visual aesthetics to create visually appealing interfaces that align with brand guidelines, using tools like-Maintained constant communication with the IT team and documented requirements for them.-Involved in all the phases of testing website and facilitated the process of feedback and incorporated any changes necessary during the development phase.-Conducted weekly meetings with stakeholders and directors of the company to educate them about the progress made.-Helped in creating test cases for UAT and tested the same with the stakeholders and clients of the business.-Optimized user journey using data analytics and google analytics, lowering bounce rates by 14.5%, extending sessions by nearly 25%. and boosting traffic website by 30%.

Postgraduate Program, Data Analytics For Business Decision Making, Honour Roll

Postgraduate Program, Project Management, Honour Roll

Bachelor'S In Engineering, Computer Science Engineering

Senior High School, Science