Saksham Gupta Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Leading the Service Onboarding, Delivery and Governance Practice for Help AG MSS• Handling the key government accounts for Help AG including ministries and aviation industry clients.• Spearheading Onboarding, Service Delivery and transitioning of Help AG MSS clients.• Onboard SOC Services, RaaS (Managed SOAR), M-EDR Services, IDAM and VA Services.• Develop and implement training programs for new onboarded customers.• Collaborate on regular touchpoints with Executive Leadership Team of clients.• Improve the overall MSS practice by weekly touchpoints with Sales and Pre Sales.

Mumbai, Maharashtra, India

Customer Success Leader - Risk Consulting - Cyber Security • Running the customer success program for PwC MSS practice. • Managing a team of customer success managers and consultants across PAN India. • Handling Key Conglomerate Accounts from the APAC region. • Leading SOC Team spanned over multiple locations in India. • Own KPIs for delivery and customer success across various Strategic engagements. • Implementing Governance model for MSSP SOC programs across PwC • Collaborate on Weekly touchpoints with CXO level Executive Leadership Team of clients.

Mumbai, Maharashtra, India

CSM for Strategic Accounts in APAC & EMEA RegionProject Owner handling team of 18 members including Project Management, Solutioning, Presales, Services Team and Field Team.

Mumbai, Maharashtra, India

• Own customer relationships for $20M book of business. Responsible for driving enablement, adoption, retention, and expansion within the Securonix customer base. ARR > 12.5M USD• Achieved 99.5% customer retention rate by proactively managing relationships and handling escalations.• Handling India's biggest Private Bank client & majority of UK-EU region Named Enterprise Accounts.• Spearheaded implementation of SCNX SIEM platform, Help Migrate existing customer SIEM to SCNX SIEM Platform with SOAR - Incident Management Platform• Collaborate on Weekly touchpoints with CXO level Executive Leadership Team of clients• Facilitate Requirement Gathering and create Detailed Project Plan with Milestones and Deliverables.• Improved Internal Risk Management and External Fraud Mitigation of Banking Crown Jewel Applications.• Expertise in Strategic Threat Intelligence Planning, active and Passive Defense Tactical Analytics and Use Case Framework• Delivery of Periodic CSFs and QBRs to review and analyze statistics, metrics, and provide recommendations.• Advocate for customers by channeling the "Voice of the Customer" to drive best practices, aligning their business roadmap with our platform and solutions.• Continuously assess & improve the health of the customer and diagnose the issues to develop and execute GET-WELL-PLAN’s when an account is un-healthy• Deploying platform spanning the post-sales process through customer support, troubleshooting, and developing new capabilities on the Securonix platform.• Train customers to use products effectively by facilitating bootcamps and technical discussions.

Gurgaon, India

• Own customer relationships for $12M book of business. Strategic Account Manager handling enterprise accounts of ANZ Territory. ARR > 3.2M USD• Handled complete Australian Territory for AlgoSec & Middle East Named Strategic Accounts. • Delivery of Periodic CSFs and QBRs to review and analyze statistics, metrics, and provide recommendations.• Goal-oriented and data-driven to actively track bot performance and drive ROI for clients. • Be the user experience and solutioning expert, guiding the team to build right solution experiences to solve client issues.• Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Churn Rate, and Customer Retention• Ensure that Customer’s technical issues are addressed in timely manner acting as an escalation point.• Information Security Exposure including Baseline compliance, reporting, unused rules, rule reordering, risk analysis and intelligent policy tuner.• Monitor customer health to track usage and customer satisfaction.• Become the customer advocate to drive cross-functional teams across development, product management, and support• Proactively develop and deliver notifications of new AlgoSec Versions, Hotfixes, and technologies to Premium Support customers.• Provide clear and constructive product feedback to Product Management based on customer requirements.

Gurgaon, India

• Client support for US/CAN, troubleshooting CISCO networking devices.• EPIC Technical Escalation Engineer for priority customers.• Configure and troubleshoot Cisco Network Security on-premises/virtual appliances. • Collaborate with different vendors to mitigate compatibility issues in customer network.• Review and publish technical documentation for internal and external use.• Investigate software defects and file reports for resolution.• Collecting & reading logs/traces/debugs/packet captures/syslog to find the root cause of an issue.• Collaborate with the Development team for escalating complex issues.• Submit new bug reports/enhancement requests to the engineering team.• DLP/TLS/IPS-IDS/Anti-Spam/Anti-Malware/Vulnerability/Endpoint Protection Exposure

Chandigarh Area, India

· Fortinet Firewall Implementation.· Amazon Web Services (AWS) including EC2, RDS, IAM, VPC, Dynamo DB and S3 configuration.· Vulnerability Scanning tool like Nessus & AlienVault· Performance Monitoring tool like New Relic· Build Deployment using Jenkins and Rundeck.· Achieved secure atmosphere using Web Filtering, Application Control and IPS.· Database Administration Exposure with performance tuning, patch management updates in MySql.· Linux administration and new machine/server configuration· Configured Incident Management System named Pagerduty· Created workflows for Atlassian Jira· Created VPN between AWS and Fotinet Firewall using Openswan