• Plan, organise, direct, control and evaluate daily operations in the store.• Training the staff hired regarding customer service duties as cashier and sales associate.• Resolve problems that arise, such as customer complaints and supply shortages.• Managing staff and assigning duties.• Supervising as floor leader and managing the team on day-to-day tasks like product organisation, stock placement, and sales.• Oversee completion of all required reports and administrative duties as required.• Generate enthusiasm and passion for empowering team members to increase sales of more warranty plans and asking right set of questions to the customers.• Ensure that day to day operations aligned with individual and organisational goals.

• Greeting customers in a friendly manner, acknowledging their problems over small talks leading strong leads for advancement of business.• Addressing their queries regarding pricing, shipments, available stock over calls and face-to-face interactions.• Coordinating with store management to identify problems and coming up with effective solution quickly.• Maximise the sales of the organisation by 50% by selling more warranty plans and basket allowances per sale.• Delivering excellent customer service over calls and face-to-face.

• Demonstrating upcoming features in the customer service application to stakeholders.• Collaboration with teams to streamline the delivery of various products.• Coaching new joiners about processes within the project over group meetings and demos.• Partnering and follow ups with teams on weekly basis regarding deliverables. • Resolving customer queries over sources like face-to-face, emails and screenshares.• Organizing team meetings for checking the progress of activities on daily basis.• Building relations with external teams within the organization to bring value to the team.• Planning and managing the processes for achieving goals within deadlines.• Documenting processes of team projects by explaining steps using Microsoft Word, Excel, and PowerPoint.

Finacle Support Center – A one stop self-help, search centric portal for Finacle Customers and Support Practitioners- Worked on Front-end using Structures, Templates and Web Contents of Liferay DXP for the support website.- Big Box Contest: A fun gamification platform for employees to share quirky selfies and Out of the Box ideas related to Finacle Product and processes. Worked on Front-end using HTML, CSS and Back-end using Java Basic, SQL of the project.- Escalation Matrix: A data form to capture Project wise contacts for escalations to be put up on Finacle Support Center for Customers. Worked on Front-end using HTML, CSS and Back-end using Java Basic, SQL of the project.- Finacle Partner Portal: It is a one stop shop for Finacle Partners with access to register deals, Marketing resources and relevant artefacts to aid business. Worked on the Front-end using Structures, Templates and Web contents of Liferay DXP.- Worked on Front-end for Theme using Liferay DXP.- Debugging and fixing multiple issues regarding the Liferay widgets used across the project.- Server Management: Manages the Apache Tomcat windows servers. Calix - A networking project used to develop restapis for integration of Calix Yang models to Open Daylight Controller.- Generation of API request using Yang- A Data Modeling language. - Python script for automating the conversion of apis to PDF and docx.- Worked on html-documentation of apis generated for the workflow execution.