Gusto Italian Restauraunt at Clayton Hotel, Liffey Valley

Key Responsibilities• Greeted Hotel Guests with warmth, ensuring a wonderful first impression.• Completed Check-in and Check-out procedures of guests.• Settling Open Balances.• Taking Advance Payments for Guest in Accordance with reservation Notes and Traces.• Completed shift checklists to ensure seamless Front-of-house operations.• Helped guests with the creation of an itinerary, made bookings for transportation, restaurants, etc.• Took Pre-Authorizations.• Demonstrated strong organizational and multitasking abilities under pressure,ensuring all guests were attended to promptly and professionally.• Maintained high levels of customer satisfaction by providing exceptional service duringhigh-demand periods.• Successfully managed the check-in process for 82 guests single-handedly during a shiftwith no additional staff due to unexpected sick calls.• Efficiently handled 120 scheduled arrivals and an additional 30 last-minute arrivals dueto cancelled flights with only one other team member on shift.

I excelled in a fast-paced, customer-centric environment, leveraging keen attention to detail to proactively assess, identify, and prevent emerging fraud patterns. I consistently met weekly productivity and quality standards for investigations, collaborating seamlessly across all business facets to swiftly resolve issues, safeguarding against financial, legal, and reputational risks, and ensuring a seamless onboarding experience for customers while actively contributing to other special projectsKey Responsibilities• Started as a Transaction Risk Investigator in Amazon Business Verifications Team, later transitioned to a permanent role as a Business Specialist based on performance.• Onboarded customers and took appropriate action on investigated transactions based on SOP’s and tools.• Identified repeat fraud offenders and raised MOs for the same- these were published and decreased the risk of Fraudulent customers being onboarded- ensuring customer satisfaction.• Trained and worked on different Microsoft Platforms.• Was Actively a part of Extra Curricular Activities.• Was a part of the SOP council. • Participated in Amazon’s Global Month of Volunteering.

Intermediate Stage Professional Experience

As a Guest Services Management Trainee, I went through rigorous practical and theoretical training to develop my skills in various aspects of hotel management, including front office, food and beverage, housekeeping, kitchen operations and more. This included effective and well-structured on-campus theoretical training, along with on-the-job practical exposure. As a part of the programme, I was trained in hotel operations, management, excellent guest service and customer satisfaction.

Foundation Stage Professional Experience. As a Guest Services Management Trainee, I went through rigorous practical and theoretical training to develop my skills in various aspects of hotel management, including front office, food and beverage, housekeeping, kitchen operations and more. This included effective and well-structured on-campus theoretical training, along with on-the-job practical exposure. As a part of the programme, I was trained in hotel operations, management, excellent guest service and customer satisfaction.

Trained in Front Office Operations at Taj M.G. Road, Bengaluru, formerly - Vivanta by Taj, M.G.Road Bengaluru.

Trained in the Core departments- F&B service, Front Office, Housekeeping and Kitchen Operations, at ITC Gardenia, Bangalore.