Sakshi Thakur Email & Phone Number

My journey as an ISTQB-certified Quality Assurance professional began with a strong foundation in technology and a keen eye for detail. Over the years, I've honed my skills in both manual and automated testing, ensuring that every product I work on meets the highest standards of quality.One of my most impactful roles was as a Quality Assurance Analyst Intern at Computer Modelling Group Ltd. There, I collaborated closely with developers to troubleshoot issues and streamline processes. I took on the challenge of automating test cases, creating scripts that significantly reduced processing time by 40%. This experience not only deepened my technical expertise but also taught me the importance of cross-functional teamwork and problem-solving.Before that, I was a Senior Process Coordinator (QA Analyst) at Creed Infotech Pvt Ltd, where I focused on ensuring the smooth functioning of web applications. My role involved managing defects, conducting thorough testing, and maintaining the integrity of the software. It was a role that demanded precision and a deep understanding of both the technical and business sides of the projects.Later, I transitioned into a Customer Experience Specialist role at Neo Financial. This position allowed me to leverage my problem-solving skills in a customer-facing environment. By actively listening to customers and analyzing their needs, I was able to provide prompt and effective solutions, which earned me positive feedback and several Google reviews. It was a rewarding experience that emphasized the value of clear communication and customer satisfaction.Earlier in my career, I worked as a Junior Analyst at Eclerx, where I was responsible for resolving technical issues for customers. This role required me to troubleshoot systems and document interactions meticulously to ensure compliance with regulatory standards. It was here that I developed a strong understanding of the importance of detailed documentation and effective communication in delivering exceptional customer service.Each step of my career has been a learning experience, building on the last and equipping me with the skills needed to excel in quality assurance and customer service. My journey is driven by a passion for technology and a commitment to ensuring that every product I touch delivers the best possible experience for its users.

Listed skills include Auditing, Test Scenarios, Test Planning, Test Automation, and 42 others.