Sakthiswaran Dhanavel Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Oversee daily operations of international Ocean Export / Imports and Coordinate activities in the deliverables. Provide proactive service to internal and external customers. Model and act in accordance with the guiding.
• Specialized in Ocean FCL & LCL Export/Imports (Operations / Documentation / Finance) related Tasks.
• Maintain Operational Excellence and coach the team around Operational standards.
• Apply industry knowledge and… Show more Oversee daily operations of international Ocean Export / Imports and Coordinate activities in the deliverables. Provide proactive service to internal and external customers..
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally.
• Ensure a high level of data integrity within the shipments for all team customers: acknowledgment of shipment details, Incoterms, routing, dates, documents, etc.

Chennai Area, India

• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.
• Execute/Coordinate shipments and mentor others to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing
• Serve as the team leader's first level of problem escalation and resolution, ensuring prompt response and follow through on issues… Show more
• Serve as the team leader's first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction.
• Monitor customer shipments trends and its impact to our processes and operation.
• Establishes customer service standards and provides training in customer service delivery and monitors customer satisfaction and develops new approaches to meeting customer needs. Show less

Chennai

• Responsibility and accountability for the team's performance against KPIs, including Customer Experience delivery and the quality of the process. Executes/improves and coaches the individual staff members. Engages.
• Specialized in Ocean FCL Export/Imports (Export Booking / Reefer Acceptance / HAZ Acceptance / OOG Acceptance / Special Container Availability / Vessel Reconciliation / Import) related Tasks Show less

Chennai

Oversee daily operations of international Ocean Export and Import, Coordinate activities in the Pre-Audit Group and validate the shipment rates as per contract or Tariff in accordance with federal and foreign regulations governing the shipment receipt, create or Requote the OOG shipments based on cargo dimension and acquire acceptance from Port Authorities

Chennai

• Identifying market trends, pricing/business models, sales, and methods of operation and consolidating information into actionable items, reports, and presentations
• Coordinating the market deliverables based on opportunity data sets to support upstream and downstream marketing activities
• Preparing market research reports, charts, and tables based on study results using proprietary templates
• Interpreting data and clearly articulating issues in reports
• Performing research… Show more
• Performing research competitive analysis with actionable insights, market strengths weaknesses, opportunities, and threats Show less

Chennai

• Interacting with Reliance customers answering for query and resolve their Complaints
• Trouble shooting for Reliance GPRS, R.Connect, Net Connect, & HSD

Master Of Business Administration (Mba), Marketing/Marketing Management, General, 2

Bachelor Of Commerce (B.Com.), Business/Commerce, General, 1

Hsc, Commerce, 1

Sslc, General, 1