Results-driven Service Delivery Manager with over a decade of experience in the telecom and IT industries. Demonstrated success in collaborating with industry leaders such as Xiaomi, ensuring seamless telecom operations and exceptional client support. Proficient in process optimization, SLA and KPI maintenance, and nurturing client relationships across B2B and B2C sectors. Known for quick learning, adaptability, and delivering impactful results that contribute to company success. Seeking new opportunities to leverage my expertise in project management and service delivery management to drive operational excellence and customer satisfaction in a dynamic business landscape.