Sakthivel M Email & Phone Number

Chennai, Tamil Nadu, India

Role: Project ManagerDescription: One of the major IT companies in India and an arm of one of the most prominent business houses in India, which has a very strong track record of deliverance ever since its inception.Roles & Responsibilities: Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.  Combining process migration activities along with IT implementation and give customer distinct advantage as vendor manages both IT as well as the operations. Optimization of the transition methodology – Reduce time, reduce costs, reduce risks, retain/ improve quality. Responsible for risk management – Understand the business and operational risks and develop and execute mitigation plans.  Responsible for driving process specific business continuity planning.  Responsible for the creation and maintenance of project management documents including status reports, project plans, knowledge transfer documentation & requisite approvals on Clarity.  Driving the new business & service transition teams through development of objectives and targets. Successfully managed, implemented & delivered projects from different domains eg. Telecom, health care, media, manufacturing, energy & IT with the knowledge of ITIL framework like change management, incident management, Problem management & Risk management.  Transform processes through continuous improvement using ITIL, lean & automation.

Chennai, Tamil Nadu, India

Role: Team LeaderDescription: Leading a 15 member Technology Team spread across 2 locations in Chennai & Bangalore.Roles & Responsibilities: Managing complete IT Infrastructure of Hexaware Technologies Chennai & Bangalore. Incident, Problem, Change and Business Continuity Management Handling Major Incidents (Outages) and Problem Management Tickets. Managing Release and Deployment for all Services. Ensuring that Service norms committed to the Customer are met. Reviewing STG Performance with the Customer on a weekly and monthly basis Organizing resources required for running the Site/providing services as per SLA. Evaluating Engineer Performance on a Monthly Basis. Managing entire Lifecycle of Projects starting from Training Requirements, Transition till Go Live Active participation in the Client related calls as on need basis. Preparation of MIS reports, analyzing trends, identifying shortfalls and working towards overcoming the same. Preparation of Operational Schedules like Shift rosters for Engineers and Weekend activities. Review Daily Summary reports & Deployment reports

Chennai Area, India

Role: IT ManagerDescription: Leading a 22 member Technology Team spread across 4 locations in Chennai for Wipro BPO, Catering technology services to a wide customer base of 61 demanding international clients Roles & Responsibilities: Managing complete IT Infrastructure of Wipro BPO & Technologies across the 3 Development Centers in Chennai & Rural. Incident, Problem, Change and Business Continuity Management Handling Major Incidents (Outages) and Problem Management Tickets. Critical incident management during service disruption, Responsible for the complete service restoration. Follow up with Problem Management to track the identified problem as a part of root cause analysis.  Managing Release and Deployment for all Services. Ensuring that Service norms committed to the Customer are met. Reviewing IMG Performance with the Customer on a weekly and monthly basis Organizing resources required for running the Site/providing services as per SLA. Evaluating Engineer Performance on a Monthly Basis. Managing entire Lifecycle of Projects starting from Training Requirements, Transition till Go Live Active participation in the Client related calls as on need basis. Preparation of MIS reports, analyzing trends, identifying shortfalls and working towards overcoming the same. Preparation of Operational Schedules like Shift rosters for Engineers and Weekend activities. Review Daily Summary reports & Deployment reports

Chennai, Tamil Nadu, India

Role: Desktop Support L2Description: Leading a 20 member Desktop Team in Chennai for Wipro BPO, Providing technology services to a wide customer base to demanding international clients like Telstra Sensis, ALU, Master Card, CITI, British Telecom and Microsoft etc.Roles & Responsibilities: Leading, directing and managing team to ensure and executes service agreements at, or above the customer's expectations. Initializing and implementing initiatives which would in turn lead to Best Practices and also cater to the development of the team members. Highly motivated team player with excellent interpersonal and communication skills. Demonstrated ability to acquire and apply new skills and technologies to various problem domains. Understanding the severity levels and closing the calls on priority basis to achieve 100% SLA Handling Client calls and providing an infrastructure on based on the requirements. Support and administration of Desktops ensuring efficient delivery of services like Asset, desktop, Technical Support Services, Helpdesk Management & Anti-Virus Management Isolating and diagnosing hardware and software issues and report to respective Vendors Installation and troubleshooting of Windows XP, Windows 7 & 8, Windows 2003 & Windows 2008 Server. Installation and Administration of WDS Providing Remote desktop support to WBPO Employees with various locations & Onsite teams. (Tool - Control F1) Providing hands-on support for network Team. MS Exchange Outlook Mail Configuration in MS office 2003, 2007,2010 & 2013 User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need. Trouble shooting Local Area Network problems. Installation of Symantec Endpoint Protection 11.0 &12.0 and McAfee, Definition updates and removing virus from respective desktop & laptop.Tools Used: Citrix RSA Nortel/Cisco VPN

Chennai, Tamil Nadu, India

Project Location: Wipro ChennaiRole: Desktop Support L1Description: Technical Support Assistance for Wipro end user. Support of Configuring and troubleshoot to all Application, Network, Desktops and Laptops issues.Roles & Responsibilities: Understanding the severity levels and closing the calls on priority basis to achieve 100% SLA Handling Client calls and providing an infrastructure on based on the requirements. Support and administration of Desktops ensuring efficient delivery of services like Asset, desktop, Technical Support Services, Helpdesk Management & Anti-Virus Management Isolating and diagnosing hardware and software issues and report to respective Vendors MS Exchange Outlook Mail Configuration in MS office 2003, 2007,2010 & 2013 User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need. Installation of Symantec Endpoint Protection 11.0 &12.0 and McAfee, Definition updates and removing virus from respective desktop & laptop. SCCM client 2007 installations & installing approved patches on client systems. Printer installation and configuration Network printer. Support for generic applications like Citrix ICA client, Web Based front-end. Providing Hardware Installation, Troubleshooting and also providing support to networking related issue with user’s VDI. Assigning different VLANs based on user’s requirement.