Governance of IT infrastructure, doing technical review of design and strategies. support mission critical infrastructure.

Tier 3 support. And advanced infrastructure automation.

• Maintain and support all task associated with 800+ Physical and virtual servers• Providing Service improvement Plans and achieving them to improve the efficiency of IT in Business. • Handling Security incidents and providing suggestions to Harden the Security.• Providing end to end support in TMG services.• Providing Automation scripts to Automate Day to day task for providing efficient way to fix the calls in First line support for L1 and L2 Teams.• Heading Team members to resolve the issue and directing them to find the remediation• Managing SharePoint services and providing End to end support on all kind of issues with SharePoint.• Managing and Maintained Microsoft Exchange services. • Administrating and supporting Direct Access issues.• Working on noisy SCOM alerts and working on them to Maintain Healthy Infrastructure• Implemented and Maintained Operations Portal which provides Extensive support with Various Features and Applications. Which contains (CMDB, SCSM Dash Board, Backup search, User Changes Audit Information’s, AD Group Reports and SCSM Advanced search function).• Administrating Backup Tool HP-DP to provide flaw less backups of crucial applications in Estate.• Administrating and provide support for All kind of RDS related issues and Measuring and Maintains Capacity of RDS servers to provide Performance and availability for all offshore users. • Providing extensive support for application Teams and other Teams to fit their application in infrastructure.• Administrating and supporting UAG services, publishing new application through UAG.• Mange resource availability and capacity of Hyper-V servers and host, processing Capacity improvements on demand.• Providing Documentation for L1 and L2 teams to work on new task Improving Documents to manage the calls in efficient way. • Supporting Extensive support for Equiniti Private Cloud as Tenancy admin. • Provided extensive support for New Windows and Linux Collaborative project.

• Maintain and support all task associated with over 1200 Virtual and Physical servers• Developed variety of PowerShell scripts to automate server administration and to rollout various tasks throughout the enterprise.• Resolving Technical issues with Hyper-V Host and VM’s • Handling problem calls to provide Remediation for Noisy Tickets and servers• Assigned as SPOC for DC location which runs Crucial Business Applications.• Conducting Meetings with Clients to fulfill the new requirements and providing Technical advice to meet the solution.• Leading DC ops Team round the clock.• Provided improved processes to existing workflow procedures which allowed work request the needed data requirements and adjustable timelines which in turn improved overall response times avoiding any SLA penalties• monthly reporting against systems in the DC identifying the servers with system capacity for new, decommissioned, virtual and physical system• Auditing and Documenting DC frequently to meet the Safety Protocols.• Managing Hyper-V Clusters and Maintain capacity to Maximum performance and availability. • Supporting User admin by creating Form based Scripts for the user creation, deactivation and reactivation forms to full fill the Customer requirements and standards. • Performing critical changes and performance tuning on servers. • Resolving technical issues on Microsoft Exchange Server 2007 and 2010.• Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.• Maintain BIG-IP F5 load balancer and implementing New I-Rules to support the Application requirements to provide High Availability• Responsible for the backup of data, including automatic backup routines, testing data integrity, and offsite storage of media using the Networker 8.0 , HP data protector• Performing the DR drill for every quarter of the year.• Process Documentation and Maintaining the CMDB to meet the Audit compliance.

Roles • Managing Active directory and Objects(users, computers, groups, printers)• Configuring GPO as per the requirements for various Requirements• Configuration of Windows Server 2003 Active Directory Domains. Configuring DNS, • DHCP, trust relationship, permissions• Maintaining Records for the ISO auditing as per the Quality policy.• Administrate, verify, and restore from backups. • Update hardware inventory for tracking purposes as per ISO format. Using the Manage Engine Desktop Central• Message tracking and troubleshooting to resolve mail delivery issues.• Perform daily check on servers, analyzing and action monitoring reports and alerts• Sharing Applications through TS Remote App.• Configuring content inspection to control the internet web browsing.• Provide desktop support for all office workstations.• Monitor system logs and activity on servers.• Maintaining the multi user Virus control, network traffic and network usage log sheet for the preventive actions. Using the Symantec solutions• Responsible for the backup of data, including automatic backup routines, testing data integrity, and offsite storage of media. • Configuring NLB and Fail over Clusters.• Deploying Operating System, Drivers and Applications through Network (MDT lite touch)