Marketing Account Manager | Empowering SMEs with Tailored Digital Marketing SolutionsAs a Marketing Account Manager at Three Sixtys, I specialise in helping small to medium-sized enterprises (SMEs) thrive in the digital landscape. My expertise lies in crafting customised marketing strategies that drive real results—whether it's boosting online visibility, increasing customer engagement, or enhancing conversion rates.With a strong foundation in business and project management, I excel at managing complex projects, leading cross-functional teams, and delivering impactful digital marketing campaigns. My role involves close collaboration with clients to understand their unique needs, conducting thorough discovery meetings, and connecting them with the right experts within our team to achieve their goals.I’m passionate about making a difference for businesses, whether it’s through advanced SEO tactics, targeted PPC campaigns, or comprehensive web design solutions. My approach is client-focused, results-driven, and grounded in data. Let’s connect to explore how I can help your business grow.

• Train and develop team members on how to use the system, retention, GDPR, call handling, payments, disputes, authorising parts, raising purchase orders, creating templates for members of staff to use. • Project Management • Create rota’s,timetable, manage holidays, absences, fill out late forms, return to work using sage • Have a one to ones with members of staff for feedback, disciplinary • Monitor calls, statistics, targets, revenue • Liase with customers and internal and external staff members, as well as dealing with complaints.• Work within strict deadlines and targets by using KPI’s

• Managed call audits • Provided customer excellence by handling dispute • Monitored inbound, outbound and calls that were waiting • Payment runs • Effectively adopted the vulnerable persons policy to the business and trained member of staffs • Dealt with invoices, and admin work

• Trained and managed the team during bigger events. • Administrative skills Customer service skills, arranged meetings • Editing using adobe photoshop • Communicated with customers through inbound and outbound calls, emails. • Develop software expertise to digitally enhance images by, for example, changing emphasis, cropping pictures, correcting minor faults or moving objects around. • Manage the business aspects of the work, including administration, marketing, scheduling work, invoicing, basic accounting and website maintenance. • Develop a good portfolio, build a network of contacts and achieve a reputation for quality and reliability in order to secure future assignments.

• Designing the layout of the floor Health and safety. • Team talks- team building • Managing the floor. • Flexibility to do different tasks. • Ability to be friendly and polite, even when tired, or under pressure. • Follow company procedures correctly, such as using a till and cash handling.