" Manage assigned accounts of Major National Accounts with the focus on growth and market share" Formulating and implementing weekly sales strategies, proposal for new prospect customers, forecast projection, review and correct if needed" Manage portfolio performance: Metrics, Customer Prioritization and Strategic Planning" Planning, executing marketing projects, monthly promotions, re-grouping to achieve additional new ideas and implement accordingly" Promoting and upselling new products" Provide sales support to customers sales staff " Attend to trade shows to maximize sales with new sales leads and continuing building current business relation." Conducted monthly business review and satisfaction survey with client to ensure proper forecast of new business, staffing requirements, and overall client satisfaction." Hiring decisions, long-term goal setting, field visits with sales reps and end users." Process all aspects of material returns and preparing credits to customers upon review" Conducted and coordinated all audit materials to appropriate departments for completion" Conducted monthly client reconciliations to ensure accuracy of accounts

Assist customers with financial products, opening accounts, CD's, reviewing accounts in order to maximize their banking needs. Sell banking products such as, checking, savings, CD, Loan accounts, improve current accounts by researching their needs and sell more banking products. Research customers in order to provide additional services in order to bring more prospect customers to the bank General customer service

Responsible for researching the best available price, and schedule according to passengers travel itinerary. Research based on contract agreements with airlines restrictions, and policy according to contract. Constantly updating and verifying policies changes, blackouts, schedules, fares with each of over 20 airlines. Monitoring passenger schedule change, confirmation, availability, and special request. Responsible for ticketing all passengers tickets round trip, double checking misprint with names and or schedules, and assure that tickets were delivered to correct address in timely manner.

Via telephone assist passengers, travel agents and employees with travel reservation, schedules, fares, policies, changes, and general customer service. Responsible for maintaining department on weekends and holidays. Employee of the month of June 1997 Top two employee of the year 1998Reservations Department Supervisor Promoted to a Reservations Department Supervisor in 1999 Assist passengers, employees, travel agents with complaints, problems resulting in airlines schedule or cancellation. Assisting with technical issues between airline reservation system. Elaborate employees report, schedules, vacations. Assure quality of service between agents and passengers.