Sal Padilla Email and Phone Number

Directly reporting to the Director of Global Technology Support, I’m primarily responsible for overseeing the daily support processes, training, and reporting for Hyatt’s IT Corporate Support Team. I’m responsible for maintaining a high level of customer satisfaction by generating regular reports on customer issues and requests, developing metrics and templates to evaluate technical support issue response times and solution solving skills of the team, and helps develop training to assist the IT Corporate Support Technicians maintain an updated knowledgebase for all areas within the scope of their work. Following Hyatt’s service management lifecycle, I review Global-IT generated requirements, and assist with policy/guideline documentation efforts. I oversee and sign-off on new services being offered. I also work closely with key business partners to implement changes to both application functionality and business process governing application use.• I drive development and implementation of processes that improve efficiency and enhance productivity and support services • Set the highest standard for customer service and fosters excellent and timely communications amongst team members and with customers• Develop and manage effective and quality working relationships with other departments, groups, and personnel• Review workload and staffing requirements, makes recommendations regarding employment, promotions, salary adjustments, and termination• Perform employee evaluations and help create individual education strategies and succession plans• Provide reports detailing department metrics and the status of projects • Communicate with end user, in writing and in person, regarding project initiatives and desktop recovery efforts• Develop effective and quality working relationships with other departments, groups, and personnel • Perform after-incident follow-ups with customers to ensure that customer inquiries are resolved to their satisfaction

Geek Squad DCI: As a Deputy of Counter Intelligence, I was ready to lead and inspire. The Geek Squad DCI is responsible for the Geek Squad team, and drives the financial and operational outcomes of the Precinct, district, territory, and overall organization.This role includes assisting in the recruiting, development, direction and mentoring of Geek Squad Agents to optimize client satisfaction and loyalty, while keeping the store humming and enhancing business performance. My Responsibilities were to lead the team and drive the financial and operational outcomes of the Precinct• Recruit, train, develop and coach Agents and other store personnel• Optimize client satisfaction and loyalty• Manage the repair, installation, and service of computer and consumer electronics products• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans with senior management• Maintain a clean, welcoming, and organized Precinct

Geek Squad DCI: As a Deputy of Counter Intelligence, I was ready to lead and inspire. The Geek Squad DCI is responsible for the Geek Squad team, and drives the financial and operational outcomes of the Precinct, district, territory, and overall organization.This role includes assisting in the recruiting, development, direction and mentoring of Geek Squad Agents to optimize client satisfaction and loyalty, while keeping the store humming and enhancing business performance. My Responsibilities were to lead the team and drive the financial and operational outcomes of the Precinct• Recruit, train, develop and coach Agents and other store personnel• Optimize client satisfaction and loyalty• Manage the repair, installation, and service of computer and consumer electronics products• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans with senior management• Maintain a clean, welcoming, and organized Precinct

As a Sales Supervisor I had to develop relationships and create and maintain a team-based, cooperative work environment and ensure the very best experience to our customers and employees. Partner with store management to deliver day-to-day coaching & training to employees to ensure quality execution of store processes and strategies. Ensure sales zones are merchandised according to company SOP. Create an innovative environment where employees are inspired to provide customer solutions across the store and share ideas regarding new ways to do business, gain new customers, improve processes, and create a more efficient enterprise. I have to partner up with the Geek Squad Supervisor and handle all his duties on his days off as well.

As Sales Lead I had to partner up with the Best Buy Mobile Manager and General Manager, I had to lead a team of Best Buy Mobile Sales Associates to support the achievement of the overall organization, district and store sales through modeling and coaching behaviors. Assist in customer retention goals by mentoring and developing Best Buy Mobile employees. Coordinate relationships within the store to create and maintain a team-based, cooperative work environment.

As an Apple Expert my Primary role is to assist customers with having an outstanding Apple shop experience. I also lead customers on individual tours. Take them on product test drives and help them map out the right technology plan for their business.

As a Geek Squad Service Agent I had to connect and secure home & office wireless networks, repair crashed hard drives, help clients get on line, remove viruses and spy ware from clients computers, install virus and spy ware protection software & also show the client how to use their digital cameras, iPods, or other digital devices. Help protect and back up important data, perform system checkups and maintenance. Bring their computer up to date. Recommend hardware and software & install hardware and software. Perform all of those responsibilities while maintaining a high level of professionalism.

As a wireless sales consultant I am responsible for delivering the excellent level of customer service that has become synonymous with the Best Buy brand. Worked with Verizon, Sprint, AT&T, and Pre Paid mobile phones. Activate in store, run credit checks and handled phone repairs. Sell a broad range of mobile products and services using a proven structured approach. Recommend the right solution and identify cross selling opportunities.

As a sales associate for computers and home office equipment we provide the complete solution for our customers by asking lifestyle questions to fit their needs. Build a lasting relationship with our customers, do call backs and hit out sales goals.

I was responsible for ensuring that the store has enough goods on the shelves and retrieving items for customers if necessary. Usually shifts range from 11 PM to 8 AM and I am required to lift up to 80lbs.

As a PC technician fixed customer computers and upgraded their laptops and teach basic computer classes, build custom made computers based on customers demands.