Saleh Parhizgar Email & Phone Number

Florida, United States

Concord, California, United States

• Supported all aspects of IT for a set group of clients in bay area.• Worked trouble tickets from creation all the way through resolution or escalation providing most support including Servers, Desktops, MS Office suite.• Handled a large volume of detailed information and recognized, prioritized, planned and executed accordingly.• Formed, maintained and strengthened client relationships through outstanding, professional, and personable technical service delivery.

Oakland, California, United States

• Worked independently and responded to, resolved, and documented IT Service Desk incidents in Port of Oakland.• Monitored, maintained and troubleshot servers, desktops and network infrastructures including switches & access points and technology components specific to the business such as TOS interface, OCR & RFID systems. • Provided computer and mobile device support to end users via phone calls, emails, remote sessions or in-person.• Interfaced with company’s engineers and vendors in implementing and troubleshooting above mentioned equipment.

Afghanistan

• Resolved day-to-day IT issues in 2 branches supporting end users. • Troubleshot printers, scanners, smart phones, network issues, and escalated when necessary. • Installed software, updated patches, and performed backup and recovery procedures. • Conducted inventory of IT assets. • Documented all procedures and created SOPs.