Sal Silva Email & Phone Number

Los Angeles Metropolitan Area

- Promoted to corporate role after five months at the Rodeo Drive flagship.- Manage inbound calls, emails, and chats for online and brick-and-mortar inquiries.- Serve as an intermediary between stores, clients, and corporate to resolve conflicts.- Coordinate with the New York team and manage daily tasks with peers nationwide.- Proactively drive sales through upselling and add-on opportunities.- Stay informed on collections, materials, fit, functionality, and press to enhance customer experience.- Meet and exceed KPIs, including response rates and client retention.

Beverly Hills, California, United States

-Transitioned from Boutique Coordinator at Brentwood to Stock Associate at the flagship Rodeo Drive store, managing inventory growth from 1,000 to over 5,000 units.-Streamlined back-of-house and front-of-house operations, ensuring efficient stock transfers, quality control, and precise organization.-Handled high-stakes shipments, supported sales associates with stock location and sizing, and maintained an impeccably organized stockroom.-Contributed to a high-performing, professional team committed to operational excellence.

Los Angeles Metropolitan Area

-Provided essential administrative support, ensuring boutique operations adhered to company policies and supported sales objectives.-Maintained the boutique’s luxurious appearance while assisting with sales transactions and managing office systems and finances.-Managed stock processes, including inbound/outbound transfers, inventory quality control, and organization.-Handled floor samples, shipments, and cataloging systems with precision and attention to detail.-Demonstrated initiative, commitment, and reliability, contributing to the boutique’s overall efficiency and success.

Los Angeles Metropolitan Area

-Advanced from Customer Service Agent to Team Supervisor over six years, driving customer service excellence.-Led a customer-centric approach, resolving operational challenges in collaboration with key stakeholders.-Managed escalated issues with unwavering commitment to customer satisfaction.-Delivered comprehensive training and coaching, enhancing team performance and onboarding new members.-Excelled in project management, consistently completing tasks ahead of schedule.-Conducted impactful one-on-one sessions to elevate team performance and provided strategic recommendations for process improvements.

Los Angeles Metropolitan Area

- Managed Nordstrom Westside Pavilion’s Instagram, capturing and curating merchandise photography.- Consistently exceeded sales goals, driving departmental growth and cultivating strong client relationships.- Executed daily visual merchandising, price markdowns, and store maintenance to enhance the shopping experience.- Processed damage claims efficiently and coordinated client shipments with clear stakeholder communication.