Sal Tedesco Email & Phone Number

Stamford, Connecticut, United States

Ensure the organization adheres to all regulatory requirements and internal policies, fostering a culture of compliance and integrity throughout the workplace. Maintain comprehensive documentation related to workplace safety regulations, safety certifications, and other essential compliance materials.

• Conduct testing, monitoring, reperformance and other CPNI activities for Regulatory compliance topics, including Functional Point of Contact role for CPNI governance programs.
• Develop and maintain CPNI compliance related Methods & Procedures and training courses.
• Collaborate with Legal and first line testers to align on cadence and approach for compliance testing of Significant Account Change (SAC) applications/events for the Verizon Business Group Risk Management SAC.
• Conduct Public Sector continuous monitoring activities for Discount (POS and OCC) and Government transactions.
• Ensured strict compliance with all regulations and guidelines relevant to the organization's operations.
• Maintained high standards of data protection to safeguard sensitive information.

New York City Metropolitan Area

• Assisted with the development of a Broken Promises program which covered customer affecting transactions within Verizon's Call Centers, Dispatch, Repair, and Tech Support.
• Analyzed data and created weekly reports for senior leadership.
• Developed Broken Promises Key Performance Indicators.

New York City Metropolitan Area

• Analyzed complaint data and provided comprehensive reports to senior leadership.
• Collaborated with external vendor and Net Promotor Score team in developing a new Voice of the Customer (VOC) database which transformed our data and trend reporting.
• Developed Complaint Key Performance Indicators.

New York City Metropolitan Area

• Handled customer escalations addressed to Verizon's CEO and Senior Leadership, Regulatory and Government Relations complaints.
• Collaborated with higher management to address sensitive Legal and Regulatory cases, provide investigation details, and act as customer liaison when required.
• Positively influenced customer experience while specializing in DSL, Fiber Build, and Fios service and billing escalations.