Come Senior Innovation Manager iscritto al Ministero dello sviluppo economico, aiuto le aziende traguardare gli obbiettivi della Digital Transition

I’m responsible for the portfolio and services of customers assigned to me. Pre sales, sales and post sales. I keep relationships with customers. Particular attention in relations and in the forecasting process.I assure the success of development and delivery project in several area, such as CRM/Billing/Customers Communication/Credit Management/Marketing.

Staff: 8 internal + 5 externalAreas of responsibility:Revenue AssuranceInvoicing process (issue, audit, printing, delivery and filing);Mandatory electronic storage as required by law;Suppliers budgetary control and overview of their activity vis-à-vis H3G.Results:as project manager, developed and supervised the implementation of a multi-provider;model, resulting in 25% annual cost saving of printing and delivery of bills and reduction oflead… Show more Staff: 8 internal + 5 externalAreas of responsibility:Revenue AssuranceInvoicing process (issue, audit, printing, delivery and filing);Mandatory electronic storage as required by law;Suppliers budgetary control and overview of their activity vis-à-vis H3G.Results:as project manager, developed and supervised the implementation of a multi-provider;model, resulting in 25% annual cost saving of printing and delivery of bills and reduction oflead times;reduced billing blunders from 3% (avrg ’08) to achieve company benchmark at 1.2% (avrg’11);successfully completed change of supplier which resulted in 30% cost saving and safer,more efficient storage;participated as billing responsible to the transfer of all IT operation abroad;identified and developed procedures in areas where the same were not in place (e.g. billaudit).partecipated to complete review of bills layout and content, with particular attention toimprove the customers experience Show less

Analysed H3G billing process;Revised and devised procedure for improved performance.

Results:participated in administrative procedures revision and updating;participated in development, maintenance and improvement of the ERP system such as Oracle AR and SAP;obtained promotions from Back Office clerk to Administrative Clerk in 2000 and to Bill Auditor in 2003.