Designed and implemented End-to-End (E2E) test automation frameworks from scratch using Playwright, including planning, development, and deployment.Conducted root cause analysis and troubleshooting using Datadog to ensure application stability and performance.Performed comprehensive REST API testing, both manually and through automated scripts, to ensure API functionality and reliability.Improved software lifecycle productivity by 20% through efficient automation practices and streamlined workflows.Packaged and deployed automated tests within CI/CD pipelines using Docker and Azure, ensuring seamless integration and continuous delivery.

- Documenting test cases and scenarios using Confluence - Creating tickets on Jira- Performing smoke, E2E and Integration tests- Manual UI testing- Manual API endpoint testing using Postman and Swagger and Google devtools - Investigate issues causes and suggest fixes

- Respond to customer inquiries through chat in a professional and timely manner.- Provide product recommendations and information to customers.- Troubleshoot technical issues with products and provide solutions to customers and direct them to our nearest approved technician center when necessary. - Instruct customers who need help with placing an order or tracking shipments.- Handle complaints and issues with customers, and escalate issues to management when necessary.- Work with the team to continuously improve the customer experience.- Meet customer service performance targets, such as response time and customer satisfaction rates.

-Managed reservations, quotes, and bookings via phone.-Supervised staff to maintain cleanliness standards throughout the resort.-Resolved guest inquiries and concerns promptly and satisfactorily.-Fostered a positive work environment and motivated the team.