Salah Uddin Khan Email & Phone Number

Skokie, Il, Us

Deerfield, Illinois, United States

• Delivered on-site and remote IT Support, covering hardware and software setup, configuration,troubleshooting, and rectification in alignment with established policies and procedures to meet SLAtargets.• Manage accounts in Active Directory • Investigated and addressed a variety of business systems, networking, and application challengesacross a spectrum of standard industry servers and intricate clustered environments.• Executed laptop imaging, resolved VPN & MFA concerns, oversaw backup processes includingOneDrive, and collaborated closely with end-users to resolve M365 Office-related issues.• Diagnosed and resolved organization-wide printer and conference room connectivity issues, ensuring optimal audio/video functionality.

Skokie, Illinois, United States

• Addressed all inbound client enquiries via phone and email towards ensuring swift resolution ofrespective IT issues in accordance with set customer satisfaction targets.• Rendered Level 2 support for a myriad of PC, server as well as mainframe applications and hardwareissues in ensuring smooth operations.• Provided support to other service desk managers in identifying, analyzing and mitigating complexissues.• Ensured all solutions are tracked and documented for future reference.• Coached and guided junior team members in enhancing respective competencies.

Glenview, Illinois, United States

• Provided Level 2 & 3 onsite support for The Kraft Heinz Company account encompassing hardwareand software installation, configuration, troubleshooting along with rectification in line with policiesand procedures towards meeting set SLAs.• Analyzed and resolved various business systems, networking and applications issues for a wide rangeof standard industry servers as well as specialized or complex clustered environments.• Performed imaging of laptops, troubleshooting of VPN & MFA issues, monitoring of backupsincluding OneDrive while working closely with end user in resolving M365 office issues.• Carried out diagnosis and resolution of companywide printer along with conference roomsconnectivity issues while ensuring excellent audio/video performance.• Worked closely with third party vendors in ensuring swift resolution of both software and hardwareissues.• Assisted the installation of kiosks and ID badge printers while ensuring swift action for security alertsincluding device quarantining in case of malware attacks

Chicago, Illinois, United States

• Managed the ticketing system Spiceworks in ensuring rapid fulfilment of all incoming requests frominternal staffs.• Utilized Dameware and Connectwise to troubleshoot and solve a myriad of PC issues.• Conducted software updating on desktops and laptops while resolving all printer issues.

Skokie, Illinois, United States

• Performed installation, diagnosis, troubleshooting and resolution of various retail equipment issuesincluding POS and self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, thinclients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computerperipherals in line with set SLAs.• Carried out updating of 365office of laptops and managers’ PC along with installation of Ciscorouter/switches, HP server and VOIP phone system in server rack.

Evanston, Illinois, United States

• Carried out network issues troubleshooting and rectification, BIOS configuration updating, profilesand login administration along with Trust Commerce software testing.• Conducted migration of PCs from Win 7 to Win 10 as well as testing of all credit card terminals.

Skokie, Illinois, United States

• Addressed all onsite technical service requests for enterprise-level servers, storage sub-systems anddrives, computer and telecommunications systems as well as networking devices in achieving setSLAs.• Performed installation of bank systems, firewall and UPS, replacement of components, scanners andprinters, troubleshooting and resolving device issues while providing technical support via phone andemail.

Skokie, Illinois, United States

• Conducted onsite troubleshooting, maintenance, repair, installation and upgrading of a wide rangeof hardware, software as well as peripherals including laptops, servers and printers.• Provided user access support while conducting training to employees in ensuring smooth servicesdeliveries.

Vernon Hills, Illinois, United States

Re-Image/Refresh/Restore PC/Servers - Custom Hardware Installation / IOS/Systems Software/Firmware upgrades/downgrades Administer DNS and WINS Active Directory - Diagnose, Setup WAN/LAN configuration Map drives and setup Active Directory account administration - migration from existing device to a new device IP / Hostname configuration - site specific network configuration - DNS, VLAN, IPs License installation/activation, Data Capture ,Asset Tags - Mount 21U/42U Rack enclosures, Blade/Chassis Servers Identify, research and assess software installations of upgrades and patches using VMware. Re-Image/Refresh/Restore PC/Servers - Custom Hardware Installation / IOS/Systems Software/Firmware upgrades/downgrades Administer DNS and WINS Active Directory - Diagnose, Setup WAN/LAN configuration Map drives and setup Active Directory account administration - migration from existing device to a new device IP / Hostname configuration - site specific network configuration - DNS, VLAN, IPs License installation/activation, Data Capture ,Asset Tags - Mount 21U/42U Rack enclosures, Blade/Chassis Servers Identify, research and assess software installations of upgrades and patches using VMware. Skills: Microsoft Office · Domain Name System (DNS) · Configuration Management · Dynamic Host Configuration Protocol (DHCP) · Technical Support · HTML · Information Technology · Network Administration · Troubleshooting · Microsoft Word · System Center Configuration Manager (SCCM) · Active Directory · Software Installation