Duties/Responsibilities: Major Activities- Launch New Services for customers- Maintain & Revamp the existing & upcoming products/services- Management and Monitoring liaison process with Service Provider- Management liaison process with telecommunication operators, third parties to launch & integrate different services of MFS user- Management and Monitoring liaison process with Service Provider- Conduct briefing sessions to internal & external team for different kind of product & services- Manage different kinds of ATL and BTL plan for ongoing and upcoming products and services- Run different kind of promotional activities based on customer segment Achievements- Launched Banglalion & Qubee bill payment facility through UCash- Launched Sahara Cup 2014 (Ind vs BD) ticketing- Launched Bus Ticketing Service Through UCash- Integration of MobiCash agent (GP) with UCash System and Rollout UCash Service Nationwide- Launched Salary disbursement facility through UCash- Launched Merchant Payment- Launched Indian Visa Fee Collection service though Mobile Financial Service

Major Activities1. Launch New Value Added Services for customers- Identify, source & life cycle management of innovative and customer oriented Digital contents in stipulations of customer centric thought.- Ensure commercial and technical feasibility for the product/service- Prepare business case, documentation, arrange all necessary integrations with internal and external stakeholders and vendor management to live the product/service- Prepare pricing strategy for the product/service2. Maintain & Revamp the existing & upcoming products/services- Decide on and develop different kinds of ATL and BTL plan for ongoing and upcoming product/services- Conduct briefing sessions to internal & external communication team for different kind of promotional activities- Map out customer movement for the services in terms of customer usage pattern & customize and update the services in refer to customer’s experience on using the product- Reframe the pricing of the services to ensure better revenue focus3. Management & Monitoring liaison process with Customers- Regular interaction with corporate customers in terms of maintaining service excellence- Settle commercial dealings with corporate customers- Spokesperson in an accordance to handle any kind of complain from corporate customers regarding bulk sms service4. Management and Monitoring liaison process with Service Providers- Coordinates with respective stakeholders & vendors both local and international for deploying and handle different product/service- Settle commercial dealings with service providersAchievements- Boost revenue through BTL for different product and services- Boost revenue through introducing micro charging for different product & services- Launched different VAS- Reduced customer complain through updating and developing efficient service flow for different product and services- Solved problem with Bulk SMS Postpaid bill issue and automation of the billing procedure

Major Activities1. VAS Service Deployment and Management- Responsibility for launching BREW service (BREW MOJA- first Application Store in Bangladesh)- Coordinate with handset vendor (Samsung, ZTE, Huawei, Haier, Alcatel, Hisence etc.) to check VAS service compatibility with VAS- Cross functional responsibility of deploying CMS (Content Management System)- Coordinate with internal and external stakeholders to give flawless service to Citycell Customers- CRBT, DIY Approval and CRBT platform Management- Handling customer complain regarding different service/product2. Develop and Deploy Mobile based Financial Services- Develop and implement Financial Services- Business development with different governments and non-government entities in terms of implementing Financial Services (Mobile-Commerce)- Arrange all necessary integrations with internal and external stakeholders to maintain the MCP (Mobile Commerce Platform)- Business development with different governments and non-government entities in terms of implementing Mobile-Commerce project- Prepare pricing strategy for the product/service- Spokesperson in an accordance to negotiate with vendors and merchants- Compacts with settlement banking processAchievements- Successfully launched application store (BREW Moja)- Successfully launched CMS with real time & subscription based charging facility - Reduced customer complain and improved the quality of different services and products by updating the existing service flow- Partnered with Mercantile Bank Ltd. for mBanking service- Partnered with Trust Bank Ltd. for mBanking service- Partnered with One Bank Ltd. for mBanking service- Partnered with Bank Asia Ltd to facilitate Bank their Credit Card members 0% interest installment plans for purchasing VTS