Provide technical support to clients

service management, Incident management, queue management, team handling, customer service specialist

worked under Ample as demonstration specialist at bose store operations

Experience : July 2015 to till Date Job profile: Coordination with implementing team & Preparing functional specification in SAP Follow up on all Logistics coordination with the customers and Vendors. Review and control all documentation. Provide daily and monthly stock reports with remarks for management review. Monitor the inventory and responsible for determining ways of obsolescing stocks. Generate reports (stock report, invoice details report etc)  Performed clerical duties, data entry operations and stock controlling Making monthly in-put and out-put Report. Receipt and Issue of Stock items. Maintain complete records of movements of all stock items and ensure that balance in the books reflect the physical stock.  Preparing Delivery Note, Invoice & Other Import documents. Dealing with transporting agents for the smooth flow of the shipments. Coordination with warehouse on stock position of items, Container arrival, off loading details and delivery of the units to the customer. Assigning new transporters and coordinating with them to arrange the container delivery. Working along with Sales team and Manager to increase sales of company products plus contributing in enhancing profitability from the company’s major accounts. Establishing Customer log-in system, keeping data updated while maintaining transparency in all their transactions taking into account quality standard. Keeping control on accounts payables and receivables. Ensure Transportation arrangements and timely delivery according to the delivery schedules.  Ensure all the return policies (Customer and vendor Returns) are maintained properly and the goods are kept separately for further checking and insurance claim. Distributes input data to appropriate processing functions by channeling the data through the work flow cycle to conform to existing production schedules.

• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Answers incoming customer calls regarding billing issues, product (Bike and Scooters) problems, service questions and general client concerns• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller• Update customer information in the customer service database during and after each call• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers regarding services and warranty.