I am a 28-year-old professional with 5 years of experience in the BPO industry, specializing in coaching, development, accountability, and managing a production team of 14-17 agents. I have experience supporting chat campaigns in Pereira and voice campaigns in Bucaramanga. I am results-oriented, possess a high level of ownership, excel in time management, and have a strong ability to develop and engage team members as well as staff.Currently, I have been working in a sales team for over 2 years, focusing on converting leads into prospects, increasing our client base, and ensuring client retention. Additionally, I manage a team of 8 agents, handling their schedules, vacation planning, and payroll. I also conduct QA processes on conversations and account performance to drive improvements.