Jose "Roland" Saldana Email & Phone Number

Orlando, Florida Area

Provide excellent customer service to all potential Military Service members, spouses,and dependents / students through consistent and effective initial outreach and follow-up Schedule and conduct interviews with qualified candidates for admissions. Help identify potential obstacles for new students and create solutions that will help lead to enrollmentAssist Military admissions team in achieving metrics and goals Maintain the highest level of ethics through ensuring that there is 100% compliance to all areas of admissions Work closely with candidates to ensure the successful start all the way to graduation.

Puerto Rico

• Leadership, recruited, trained and developed my team to maximize their performance and engagement.• Lead by example and set the highest standards through personal conduct while assigning and delegating clear tasks and responsibilities.• Developed, designed and implemented a well thought out business plan with clear achievable objectives. Identified business opportunities and implemented effective solutions to capture new customers while focusing on retention and contract renewals.• Built profitability by developing the products and services for easy customer access. Maximized customer satisfaction results through regular customer engagement and the highest servicelevel of center standards. • Continuously drove EBIT and CEBIT margin ( 17 consecutive months of 15 % +) through revenuegrowth and close control of costs.• Developed and managed a pipeline of new business to maximize center occupancy and usage.( 100% center occupancy for 16 consecutive months) • Sales effectiveness: Delivered key metrics of conversion and price.

Orlando, Florida Area

2009-2010 Kaplan University, Orlando, FLAdmissions Advisor/ Military- All SkillsProvided educational, career consultation and coaching in order to enroll prospective students. Adhered to company’s contact strategy and met daily requirements by responding to information inquiries. Consistently pursued personally developed leads in order to create and grow a sales pipeline. Increased sales by 100%

2005-2009 DustCo (Puerto Rico) / Hygen Worldwide (Tampa, Fl.)Sales ManagerSince November 2005 I have delivered 100% increment in sales by managing major and national accounts such as Chili’s, Mc Donald’s, Burger King, Cingular, Ballester Hermanos., Plaza Provision and Baxter Pharmaceutical. In addition, I have engaged in successful retention efforts for major accounts by responding to customers’ specific needs and offering product solutions to ensure repeat business opportunities. Currently, I am collaborating in the selection and recruitment of qualified candidates to complete our sales team, training development for both sales skills and product knowledge, including overseeing sales operation in Tampa, Florida, providing sales management coaching and development of existing sales force

Account Executive & Telecommunications Consultant Analyzed clients’ needs, prepared proposals and bids based on project specifications and budgetary requirements. Designed and conducted presentations defining product/service benefits and advantages. Analyzed existing telephone invoices and recommended service solutions generating significant savings. Supervised, coached and supported four sales executives and assisted in key closings.Increased sales by 25%..

Sales Manager Puerto Rico / Caribbean and USVI, 1998-2000 Responsible for business growth requiring the design and implementation of sales and marketing strategies, advertising initiatives, customer service delivery, building and expanding sales force. Increased sales in PR by 40% and an unprecedented 400% in the USVI region. Developed/implemented strategic and tactical business and sales/marketing plans that allowed USVI sales team to achieve a consistent 60% growth pattern. Sales Manager, 1998-99 Led sales team operations and performance for Puerto Rico territory. Developed and supervised a team of five Sales Executives and exceeded sales plan in 1998 by 20%.Account Executive, 1998 Supervised five Sales Executives in the Puerto Rico branch. Major functions included sales strategy development, account acquisition, territory development and staff training. Initiated business relationships focused on technology fit and exceeded sales plan. 1996-1998 Responsible for territory development and direction of sales to small, medium and large businesses in the international, US domestic and Puerto Rico Long Distance Telecommunication Industry. Increased category sales 200% in 1997 and 145% in 1996.

Field & Corporate Sales.

Mba, 3.59

Ba, Business

Business Administration And Management, General

Hs Diploma, 12Th

Education record