Building no-code Agenting Platform for Voice Agents that connects enterprise applications at ease!

Accelerating AI Readiness with unified connector and data productsapiplatform.io is industry's first end to end API Engineering and Management Platform to help organizations to deliver applications and services using APIs 2400x faster and 250x cheaper! One can model, generate, launch, monitor and manage APIs using apiplatform.io with few clicks and configurations!

Building world’s first autonomous insights agent

o Transformed the organization from Resource Augmentation into Technology Leadership within very short span of time and managed the team to Global Partner Solutions.o Initiated Contact Center Visits for the engineering organization to embrace customer centricity and facilitated to add more features to improve the Agent Net Promoter Score.o Delivered self-service capabilities to Customer Care Platform to enable configurability of services as well as to enable the end users to integrate Identity and Access Management on their own with few clicks and configurations.o Conceptualized, designed and managed the team to deliver Platform Administration Console to declaratively manage configuration services.o Responsible for improving Employee Engagement Score by establishing programs to ensure Growth and Development & Rewards and Recognition for the employees.

o Responsible for delivering DevOps Solutions through defining and delivering Continuous Delivery pipelines and “Mirror” – the Metrics dashboard for all the product suites being delivered at [24]7.ai.o DevOps: Seeded the culture of DevOps with complete ownership of Tooling and Automation, Practices and Approach as well as developing culture for the organization. Maintained a high available CICD Infrastructure consists of Jenkins, Nexus, Chef, SonarQube, BrowserStack, Gerrit and YUM. Defined 7Cs of Agile Delivery and started driving the initiatives to accomplish the same.o Continuous Testing: Evangelized the continuous testing practices among engineering teams and suggested possible solutions for faster feedback and ways to implement Test Driven Development even for UI projects.o Continuous Delivery: Defined and implemented the stages of Continuous Delivery that includes the steps to promote an artifact to an environment (Build Promotion), deploy the artifact (binary) to targeted hosts using CHEF (Continuous Deployment), execute the automation (Continuous Testing) and propagate to the next environment to proceed with the above steps if the tests are passing the quality gates. o E2E Automation: Defined the strategy and approach for E2E Automation for all the products and platform with clear definition on Golden Scenarios and Golden Data.o Mirror – Metrics Dashboard: Reviewed the current mirror dashboard and suggested enhancements, UI improvements, new metrics, options to access the dashboard over Internet for easy adoption and driven the team to reduce the manual effort required to collate the metrics by Agile Program Office every month for each product organization. o Unified Chat Automation Framework: Engineering teams started using this framework! ☺

o Streamlined the CICD Infrastructure by closely partnering with Cloud Infrastructure organization with standardization of tools and frameworks. o Introduced the Jenkins Pipelines for building continuous delivery pipelines for all the products and components across various business units.o [24]7 CICD Templates: Simplified the adoption of Continuous Integration and Deployment practices by creating Job Templates so that engineering teams can adopt to the practices within a couple of minutes with just few clicks and steps to configure them. Communication to Slack and Outlook has also been implemented. I had also implemented the post build actions, build wrappers and triggers for the job templates to get the metrics published in Jenkins projects as well as quality metrics dashboard. These templates are widely adopted by the engineering teams. o Code Quality Dashboard: Designed, developed and deployed a Jenkins Plugin for aggregating the code quality metrics fetched from SonarQube, FindBugs, PMD, CheckStyle, Jacoco, Mocha, etc. for all the projects on boarded using CI Templates and published the dashboard in Jenkins to get the real time metrics. This was well appreciated, as there has been no requirement for external dashboard development tools as well as managing infrastructure for hosting those dashboards.o Quality Gate Report: Designed the Quality Gate Report, implemented in SonarQube, integrated in Jenkins jobs and managed the team to deliver the Quality Gate metrics for all the products and platform projects.o Scrum Team Efficiency Metrics: Managed the team to deliver the Scrum Team Efficiency Metrics fetched from JIRA that creates transparency on how the Scrum teams are practicing Agile across all organizations located in India, US, Canada, Australia and Sweden.o Create Gerrit Project: Designed, developed and deployed a Jenkins Plugin for creating a Gerrit project from Jenkins UI itself.

o Designed and developed Unified Chat Automation Framework using Selenium WebDriver, RestAssured, Appium, Jacoco, Maven and Gagawa for automating API, Web and Mobile applicationso Architected, Design and Deployed a project “Agility In Release (AIR)” using Jenkins Build Pipeline to continuously inspect the static code quality using SonarQube/Git, validate the product quality using Unified Chat Automation Framework, integrate the build using Nexus and deploy the code to live site using Chef Cook Books.o Design and developed Quality Dashboard by automatically fetching the metrics from various data sources including Redmine, TestLink, Jenkins, SonarQube and CheckMarx.o Designed and developed automation framework and tests for Reporting2.0 and Insights using Unified Chat Automation Framework.o Streamlined the release process for Reporting 2.0 by collaborating with Development, Product Management, Service Delivery, CSM and Ops teams.o Setup Production Monitors and SLA Monitors for Reporting 2.0o Introduced SonarQube for Static Code Analysis and measured the code quality for more than 200 projects across iLabs.o Introduced Scenario and Key Flow Testing for Insights for better test coverage.o Drive managing Defect Lifecycle & OOSLA Defects efficiently.

* Define and implement Strategic Goals and objectives* Define Mission and Vision of this organization* Define and Implement Product and Service Delivery Strategy* Manage Budget and Resources of the organization* Define and communicate high performance standards * Establish and Enrich Community and Public Relationship* Fundraising* Assess and manage potential risks of the organization* Ensure and maintain high standards of corporate citizenship

Facilitated top notch reputation for Platform, Verticals, Buyer Experience and Traffic Quality Engineering organization, transforming the culture of teams from Quality Assurance to Quality Engineering with strategy to move from Resource Augmentation to Thought Leadership and fostered buy-in from peers/stakeholders based on team delivery performance. I was also driving many Global QE initiatives in the areas of Live Site Quality, E2E Key Flow testing and Automation Task Force. In my twenty four months at eBay, I have established a strong Platform QE team from scratch, transformed the buyer experience and verticals teams a unified and high performing group, expanded the scope of those teams to create a lot more value by building strong first line leadership. Holding the record of growing the team by more than 7 times within 18 months and was managing 17 full time employees and appr. 45 alternate work forces. I was one of the key organization leaders of India COE Strategy team where I had demonstrated Product/Technical Thought Leadership consistently, can-do attitude, execution excellence and organization development. I also lead the “Engagement” arm of EPICK at India COE that highly helped the eNPS to achieve new heights.

Key Accomplishments: Received an Award for the excellent Contribution to Oracle Application Server 11g from Thomas Kurian, EVP, Oracle. Received an Award for the excellent Contribution to Oracle Application Server 10g and Tools 10gR2 from Thomas Kurian, EVP, Oracle.  Defined the methodologies for converting Oracle Forms application to ADF application and successfully demoed the same to Oracle Developer Days, New Delhi. Designed and developed Oracle Testware for Swing/XML UI automation.  Designed and developed Unit Test Generator for Java based applications. Designed and developed Code Coverage framework using Emma and developed a process to improve test coverage based on code coverage.  Developed a process to improve JDeveloper Design Time performance using CPU and Memory Profiler. Management Responsibilities:• Managed Oracle ADF Components – such as Declarative Validation, Property Sets,Refactoring, Groovy Integration, Binding Editors, Bean Attribute Editors and Place Holder Data Controls, ADF Library, ADF Swing, UIX and Toplink Integration. Had proven knowledge on other layers of ADF Framework such as ADF Controller, EJB/JPA, Web Services, ADF Rich Client Faces and ADF Desktop Integration (Microsoft Office Excel Integration with ADF). • Managed the hiring process, recruited top talents to strengthen the IP of the organization• Lead UI Automation strategy globally• Conducted structured training programs for engineers on Java/J2EE/ADF

Key Accomplishments: Became Technical Coordinator within 2 years and took the responsibility of mentoring the whole team of 40 engineers Designed the Methodology Document for Pro*C to PL/SQL conversion and implemented the integration of PL/SQL Library with the core modules. Technology Responsibilities: Software code analysis, design, development and migration of Oracle Forms, Reports and PL/SQL applications Testing and Integration Database Upgrade