Sal Dunn Email & Phone Number

Brick, Nj, Us

New Jersey, United States

As a Director of Professional Services Delivery, I bring over 10 years of leadership experience in guiding high-performing teams to success. Overseeing a team of 20+ technical architects and 2 managers, I am dedicated to driving exceptional service delivery and client satisfaction. Through strategic direction and effective management, our department has consistently achieved outstanding results, exceeding project goals and ensuring client success. I thrive on fostering a collaborative environment that encourages innovation and empowers individuals to reach their full potential.

New Jersey, United States

Holmdel, New Jersey, United States

Principal technician for the iCIMS technical support team. Primary responsibility includes facilitating department-wide training and gauging knowledge of the technical staff, working directly with a staff of over 75 individuals, and liaising with the iCIMS development teams to advocate for clients’ needs. Mentored and on-boarded new hire classes. Partnered directly with leadership to identify knowledge gaps and training opportunities to ensure our staff was properly equipped to meet our KPI goals and SLA’s. Worked cross-departmentally to resolve customer escalations and deliver solution directly to customer.

Holmdel, New Jersey, United States

Building on the foundation established in previous position. Became leader and mentor within the team. Additional responsibilities include training, being the internal escalation point for team, managed, implemented, and maintained the high touch enterprise accounts. Helped to pilot and test new policies and procedures prior to rolling out to entire department.

Holmdel, New Jersey, United States

As a primary point-of-contact between ICIMS and its largest enterprise customers, worked with key decision makers with clients to address issues and manage ongoing process improvements. Managed relationships across departments to ensure timely completion of projects.

Holmdel, New Jersey, United States

As a primary point-of-contact between ICIMS and its customers, worked directly with iCIMS customers to ensure overall satisfaction. Handled incoming service and troubleshooting requests from clients and ticketed all communications.

New Jersey, United States

Computer Repair, Technology Consultants, Web Site design, and Hosting

West Orange, Nj

Represented Auxilio in the daily leadership of the document management department for Saint Barnabas Medical Center, Saint Barnabas Ambulatory Care Center, and the Barnabas Health Corporate office. Worked closely with the Customer Service Representatives and Technical Service Representative direct reports. Also worked with outside vendors and the Auxilio team to ensure that service delivery exceeded expectations. Executed on device optimization to reduce equipment expenditure throughout responsible facilities. Achievements: Worked closely with the Project Management Team to successfully implement a new hospital-wide clinical system.

Best Buy Store 598, East Brunswick, Nj, 08816

Directly responsible for contributing $1.5 million annually as part of a $45 million store. Supervise the activities of over 20 directly reporting Agents of the Geek Squad Precinct within the limits of Best Buy SOP. Provide mentoring to employees in order to gain desired positions and increase professional knowledge. Partnered with the Sales Managers to support and implement sales and service strategies that are designed to deliver customer satisfaction and loyalty.Achievements: Highest scoring Precinct in the Tri-State area in July 2009 & April 2010 for revenue. Selected as 1 of the top 6 supervisors of 75 in district for Leadership Advancement Program.

Best Buy Store 400, Holmdel, Nj 07733

Drive to client’s homes to install, and configure wireless networks and devices. Diagnose and repair hardware and software failures within computer systems Eradicate spyware and viruses from infected computers. Perform hardware and software upgrades on customer’s machines in home. Developed a network of peers to collaborate and share best practices.Achievements: Highest scoring Precinct in the Tri-State area in April, May, & June 2006 for revenue contest. Ranked 1 of the top 5 producing agents out of 60 in district for 3 months in a row.

Best Buy Store 400, Holmdel, Nj 07733

Actively engage customers for the sales of Geek Squad Services and Support within the Best Buy store. Diagnose, repair, and perform upgrades on customer’s computer equipment. Process and ship customer’s defective merchandise to appropriate service centers.Achievements: Highest scoring Precinct in the Tri-State area in March 2005 for revenue contest. Was voted Geek Squad MVP for 3rd Quarter of Fiscal Year 2005 in September 2004 by store managers.

Assisted professors and students with the proper use and troubleshooting of laboratory computer and office equipment.

Store 400, Holmdel, Nj

Actively engage customers to assist with the purchase of all their Home Office computing needs. Gain knowledge of all products in department to answer all questions customers would have.

Bachelor Of Science, Business Administration With Management Concentration

Received BS in Business Administration, Cum Laude

Certificate, Information Technology

Received IT Certification, Summa Cum Laude