Saleh Kamel Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.• Ensure compliance with Company standards.• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.• Complete audit procedures, as needed.• Recruit, interview and train team members.• Revenue and reservations Manager in charge due to vacancy of the position and handling both.• Setup all OTAs and PMS for the pre-opening.

Sharjah Emirate, United Arab Emirates

Pre opening luxuries boutiques Sharjah Collection • Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Cashiers and Concierge.• Ensure a warm and genuine arrival and departure experience.• Ensure that all Guest Service Executives/Agents are groomed according to hotel standards.• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.• Attends to and investigate complaints, address the department concerned and respond to guest.• Raise accurate and detailed log entries for all incidents and occurrences in the hotel.• Handle guest complaints and comments relating to the department tactfully.• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.• Ensures that last minute changes to the departments roster are coordinated and appropriate to ensure a smooth operation.• Liaise with the Retreat Manager to co-ordinate on staffing levels according to daily movements• Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.• Drives the team on a daily basis towards the hotels Key Performance Indicators, including upselling and Fans of loyalty program signups.• Identify quality improvement trends and effectively communicate issue to Hotel Manager.• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction.• Identify training needs and implements effective training program.• Train colleagues on new work processes, understanding of policies and procedures.• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.• Control room availability for walk-ins and establish accountability for guest's departure dates and times.• Follow up with Housekeeping for any unresolved room discrepancies.

Sharjah, United Arab Emirates

Pre opening luxuries boutiques Sharjah Collection • Ensures the night audit prepares and audits all cashier documents as outlined in night audit procedures.• Ensure data and saving is performed every night.• Ensure all reports are copied and distributed as instructed by the financial controller.• Liaise with the income auditor/front office manager to ensure procedures are clearly defined and reviewed periodically.• Perform night audit duties as and when necessary.• Ensure new employees are fully trained and existing employees undergo relevant corrective training.• Raise any guest credit issues to the day team with urgency and ensure a follow-up is conducted.• Ensure a computer back-up is run every 2 hours.• Acting as a member of the hotel fire emergency and evacuation team and being fully conversant with the procedures to follow in the event of such an emergency.• Ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.• Balancing the day's postings, receipts, cash, and credit card payments to the computer printouts at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.• Adherence to the emergency procedure in the event of computer failure.• Handling the assignment of safe deposit boxes to in-house guests in accordance with the hotel's procedure.• Processing foreign currency exchange and traveler cheque transactions for in-house guests.• Being conversant and comply with the hotel's credit policies.• Distribute sales and statistical reports to selected department and division heads.• Compile and audit records for follow-up by the income auditor• Receive and check the accuracy of the night float before signing the float control book.• Avoiding late charges and walk-outs and to inform Retreat Manager of any such occurrences

Egypt

• To assist in the administration and management of the daily operation of the Front of House departments which include the Reception Agent, Concierge, Runner, Doorman, and Valet; ensuring guest satisfaction and maximum customer care through efficient and courteous service, to the required standards of the hotel. • Takes a proactive approach to maximizing the efficiency of the department assuring the standards of quality are as expected. Plans with time in advance all the required actions, tools, and manning in order to guarantee a smooth operation of the department. • Is a valid communicator via email and also verbally with the guests, associates, including managers, as well as with the concerned authorities. • Possess a positive, motivated, friendly, trustworthy outlook whilst on duty. • To become an ambassador for the Hotel at any time you would be representing the company. • Conduct ongoing training with existing team members and ensure that new team members are certified as required. • Keeps abreast of the newest trends and innovations in the industry. Maintains an awareness of best practices.• Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk-in clients. • Conduct performance appraisals of designated staff as required. • VIPs – Oversee all aspects of such guests’ visits with the Aura Experience Team(s) ensuring that: • their accommodation is ready on arrival, assigned from the day before if the availability allows• Meet Group Co-ordinators/MICE Organizers maintaining contact with them throughout their visit and ensuring their needs are anticipated and the operation runs smoothly. • Coordinate all group requests and needs with the relevant Departments/Managers. • Ability to understand and exceed guests’ expectations and needs. • Receptive to feedback, good communication skills, friendly, enthusiastic, and a willingness to learn.

Egypt

• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments• Demonstrate a high level of customer service at all times• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow company brand standards• Assist other departments, as necessary• provide superior customer service in a professional and friendly manner in person, over the telephone or via email• managing day-to-day administrative tasks from front reception including answering phones, mail and courier management, record keeping and filing, sending letters (strong aptitude for Microsoft products, especially Excel)• liaising between the Business Center and clients• maintain a high level of knowledge about the Center's products and services, and ensure customers are provided with accurate information• demonstrate a positive attitude, adaptability, flexibility, and punctuality.