• Effectively addressed and resolved tickets and requests within the designated service level agreement (SLA) timeframe, achieving a 40% improvement in incident resolution rate.• Collaborated with cross-functional IT teams to solve complex issues, ensuring smooth operational flow.

• Generated automated analytical reports for all medical data using Power BI and advanced Excel, reducing report generation time from six days to 15 minutes.• Enhanced data tracking and submission processes by creating a professional data collection tool and dynamic Power BI dashboard, reducing error rates by 80% and improving data quality and consistency.

• Supervised a team of six focal points and 115 field staff, optimizing data collection, integrity, and management procedures.• Led negotiations with authorities, securing increased funding from donors and enabling the successful execution of five program activities annually.• Conducted 40 technical skills and project implementation training sessions, enhancing staff and partner competencies.• Utilised advanced Excel formulas, Power Query, and Power BI to create analytical reports, improving data visualization and decision-making processes for management.

• Led information management initiatives, leveraging advanced Excel and SQL to increase data processing efficiency by 20%.• Conducted training sessions to improve data flow and management practices, resulting in a 15% reduction in data errors.• Delivered field reports with insightful findings, contributing to a 30% improvement in decision-making accuracy.

• Oversaw data collection processes conducted by IOM field staff, utilizing established mobile data collection tools.• Administered and managed IOM databases using SQL, ensuring accurate data compilation.