Salem Subuh Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

- Led customer quality initiatives for sales and aftersales, managing platforms for surveys and data analysis.- Partnered with OEM Customer Quality teams to assess KPIs like NPS, CSAT, complaints, and digital tool usage, identifying improvement areas.- Oversaw the Learning & Development budget, ensuring effective resource allocation and monitoring.

Abu Dhabi, United Arab Emirates

• Managed a team of five technical trainers, overseeing their performance and development.
• Collaborated with OEMs to deliver the N-Step technical curriculum, resulting in an 18% increase in master technician certification levels for 120 technicians.
• Launched Connected Cars Services and the Nissan Connect application, including training programs and technical support for Nissan sales teams.
• Partnered with Body & Paint industry experts to introduce a Body Repair curriculum for Bodyshop and multi-brand technicians.
• Contributed to the business master plan for acquiring new EV brands, focusing on dealer readiness and compliance with sales and aftersales standards.
• Developed and delivered technical training courses for non-technical staff, focusing on skills needed for sales and aftersales frontliners.

Abu Dhabi

• Provided coaching and guidance to a team of over 60 technicians across three workshops, enhancing their technical skills and performance.
• Troubleshot complex vehicle issues and evaluated findings to improve service quality and efficiency.
• Collaborated with General Motors to create "Technical Assistance-TAC" cases, successfully reducing the time required to resolve pending issues.
• Implemented continuous improvement processes in workshop control procedures, resulting in increased technicians' monthly KPI achievement rates, higher customer satisfaction, improved NPS scores, and a reduction in.
• Ensured workshops and technical staff were up-to-date with the latest technical updates and information.
• Supervised warranty processes, including claims submission and invoicing, conducting audits to minimize rejected claims and reduce processing time.

United Arab Emirates, Abu Dhabi

• Achieved "Gold Level" certification in the Service Advisor Area, showcasing a high level of expertise and proficiency in the role.
• Identified and resolved underlying causes of customers' technical issues in line with General Motors standards, significantly enhancing overall customer experience and retention.
• Consistently met targeted customer satisfaction rates and preset NPS goals.
• Achieved monthly KPIs, demonstrating a commitment to performance excellence and operational efficiency.

Amman Governorate, Jordan

• Performed mechanical tasks and utilized "Symptom Driven Diagnostics (SDD)" software for vehicle diagnostics and software updates.

- Managed a team of 30 university students.- Created a yearly action plan to ensure the success of the exchange program, and tracked the implementation of it.

Bayader, Amman - Jordan

- General experience in both diagnosis and maintenance for electrical and mechanical troubles in automobiles.- Pre-delivery Inspection: preparing new vehicles to be delivered to the customer and/or the showroom.

Bachelor'S Degree, Automotive Engineering, 3.09 / 4

High School