Amy S. Email & Phone Number

Collaborate with small business clients to understand their unique needs and challenges.Design and implement tailored Salesforce solutions to optimize business processes, improve data management, and ensure seamless scalability.Assist clients in transitioning from spreadsheets and manual processes to a single source of truth using Salesforce.Provide ongoing support, training, and consultation to ensure clients maximize the benefits of their Salesforce instance.Continuously assess and improve client Salesforce environments to ensure efficiency and effectiveness.Partner with clients to deliver long-term growth strategies through custom Salesforce solutions.Representative clients include:Herbivore Media Co. The What Say You Group Montgomery Area Non-Traditional Equestrians

Customize Salesforce AppExchange solution to transition organization to online forms.Create Salesforce custom objects, fields, web-to-lead, validation rules, and process automation to streamline operations and support program delivery.Lead data management initiatives, overseeing data cleansing, de-duplication, and migration projects to maintain data accuracy and consistency across the organization.Provide comprehensive user training and ongoing support to staff to effectively utilize Salesforce to manage donor relations, fundraising campaigns, volunteer management, and program outcomes.

Richmond, Va, Us

Build org with a team of 3 Salesforce Administrators after creating solutions for 65 client requirementsImplement flows to automate user experience and ensure process consistencyProvide end-user training documentation to guarantee user understanding of processesLeading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation.Automations including email templates, alerts, process builders & flows in order to properly solution for business needsSalesforce Security – ongoing maintenance and structuring of roles/profiles/permission sets/sharing SettingsDesign page layouts and lightning components to create an enhanced user interface.Created Salesforce User Training video.

Collaborate with clients to identify housing needs and create plans to buy or sell real estateDevelop business strategy to sell properties at top value and drive customer satisfactionCoordinate with multiple parties including lenders and attorneys to close properties on timeDocument all transaction records to ensure accurate and timely feedback to stakeholdersBuild reports for investors, buyers, and seller clientsNegotiate terms on all contracts

Implemented end-to-end business processes to design, market, and sell closet organization systems, ensuring company profitability, client satisfaction, and continued growth into new marketsManaged online database to track status of processes, inventory, and financialsAnalyzed reports and KPI's to make informed decisions and improve business processesCollaborated with international teams to design, prototype, and manufacture productsResponsible for all aspects of research and development for baby, adolescent and adult lineCoordinated with overseas team to design, prototype and manufacture product working across time zones and language barriersMarketed product at National and International level trade shows.

Bachelor Of Science - Bs

Salesforce Certified Administrator/Salesforce Certified Business Analyst

Education record