Worked on real-time business challenges through the five phases of the Salesforce Professional Services Methodology: Discover, define, design, deliver and deploy. This experience gave me insights into what it's like to be a Salesforce consultant and hands-on experience.• Interacted with the Senior VP of Sales to identify pain points and concerns on how the existing business has to be streamlined for tracking, nurturing, and converting leads.• Gathered and Elicitated the requirements… Show more Worked on real-time business challenges through the five phases of the Salesforce Professional Services Methodology: Discover, define, design, deliver and deploy. This experience gave me insights into what it's like to be a Salesforce consultant and hands-on experience.• Interacted with the Senior VP of Sales to identify pain points and concerns on how the existing business has to be streamlined for tracking, nurturing, and converting leads.• Gathered and Elicitated the requirements • Empathize and Identify pain points and concerns of a growing B2B business by conducting user interviews, exploring solutions for problems, and advising on approaches to create a new business process.• Developed Personas using Hubspot • Developed User Stories and defined User Acceptance Criteria. • Created Stakeholder and Benefits Management plan• Used Lucidchart to create Reference Architecture Diagram. • Created Business process mapping using Microsoft Visio (As-Is and To-Be)• Created a primary site using Experience cloud• Web-to lead forms Show less