Salesforce Developer / Business Systems Analyst
Current- Key Projects Custom Ticketing System for Operations Team - Devised and implemented a Salesforce-based ticketing system tailored for the Operations team, enhancing their ticket handling efficiency and overall.
- Developed custom Salesforce solutions using Apex and Visualforce, increasing the platform's utility for the business.
- Performed a wide range of Salesforce Administrator tasks, including user management, creation of custom objects and fields, validation rules, scheduled jobs, and configuration of automations.
- Built several automations using Salesforce Flow, resulting in improved efficiency and the streamlining of routine tasks.
- Participated in several meetings with management, conducting requirements gathering sessions, prescribing various solutions, managing expectations, and building out the solutions in a timely manner.
- Maintained version control rigorously to ensure preservation of previous solution versions, fostering a reliable and controlled development environment.