George Balan Email & Phone Number

Toronto, Ontario, Canada

• Key Projects Custom Ticketing System for Operations Team - Devised and implemented a Salesforce-based ticketing system tailored for the Operations team, enhancing their ticket handling efficiency and overall.
• Developed custom Salesforce solutions using Apex and Visualforce, increasing the platform's utility for the business.
• Performed a wide range of Salesforce Administrator tasks, including user management, creation of custom objects and fields, validation rules, scheduled jobs, and configuration of automations.
• Built several automations using Salesforce Flow, resulting in improved efficiency and the streamlining of routine tasks.
• Participated in several meetings with management, conducting requirements gathering sessions, prescribing various solutions, managing expectations, and building out the solutions in a timely manner.
• Maintained version control rigorously to ensure preservation of previous solution versions, fostering a reliable and controlled development environment.

Remote

• Supported WordPress websites using HTML, CSS, and JavaScript.
• Planned and prepared new content to be published on the websites.
• Designed layout and overall structure for new pages and wrote the necessary code.
• Managed existing plugins and ensured they are kept up to date.
• Monitored traffic performance using Google Analytics and communicated results to management.
• Identified drawbacks and weaknesses of pages based on traffic analytics and presented suggestions.

Remote

• Supported WordPress websites using HTML, CSS, and JavaScript.
• Planned and prepared new content to be published on the websites.
• Designed layout and overall structure for new pages and wrote the necessary code.
• Managed existing plugins and ensured they are kept up to date.
• Monitored traffic performance using Google Analytics and communicated results to management.
• Identified drawbacks and weaknesses of pages based on traffic analytics and presented suggestions.

Toronto, Canada

• Closed the highest number of cases in first year among new hires (2500).
• Achieved the lowest percentage of reopened cases among the technical support team (<5%).
• Served 5 assigned health networks as a technical account manager.
• Took responsibility of all web development related support cases during the absence of the company web developer.
• Created training materials and documentation to be included in knowledge base for new hires.
• Maintained ownership of 20-40 cases concurrently at any point in time.

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Information System Design