George Balan Email & Phone Number

Toronto, Ontario, Canada

Key Projects Custom Ticketing System for Operations Team - Devised and implemented a Salesforce-based ticketing system tailored for the Operations team, enhancing their ticket handling efficiency and overall satisfaction.Company-Wide SharePoint Intranet Site - Replaced an outdated intranet system by developing an efficient SharePoint site, enhancing company-wide communication, document management, and resource access.Internal Visual Portfolio - Designed an internal visual portfolio tool that provided a complete view of client investment histories, enhancing decision-making processes. This tool inspired a new client-facing portfolio feature, enhancing investor experiences.▪ Developed custom Salesforce solutions using Apex and Visualforce, increasing the platform's utility for the business.▪ Performed a wide range of Salesforce Administrator tasks, including user management, creation of custom objects and fields, validation rules, scheduled jobs, and configuration of automations.▪ Built several automations using Salesforce Flow, resulting in improved efficiency and the streamlining of routine tasks.▪ Participated in several meetings with management, conducting requirements gathering sessions, prescribing various solutions, managing expectations, and building out the solutions in a timely manner.▪ Maintained version control rigorously to ensure preservation of previous solution versions, fostering a reliable and controlled development environment.▪ Proposed and implemented robust technology solutions based on comprehensive analysis, enhancing system performance.▪ Established and presented prototypes for system solutions, expediting the evaluation and adoption processes.▪ Credited for fostering a more collaborative environment between the technical and business sides of the company, significantly boosting operational efficiency.▪ Recognized for swift and effective resolution of system issues, minimizing disruptions, and ensuring business continuity.

Remote

▪ Supported WordPress websites using HTML, CSS, and JavaScript.▪ Planned and prepared new content to be published on the websites.▪ Designed layout and overall structure for new pages and wrote the necessary code.▪ Managed existing plugins and ensured they are kept up to date.▪ Monitored traffic performance using Google Analytics and communicated results to management.▪ Identified drawbacks and weaknesses of pages based on traffic analytics and presented suggestions.▪ Ensured websites’ security through regular updates, patches, and maintenance of SSL certificates.

Remote

▪ Supported WordPress websites using HTML, CSS, and JavaScript.▪ Planned and prepared new content to be published on the websites.▪ Designed layout and overall structure for new pages and wrote the necessary code.▪ Managed existing plugins and ensured they are kept up to date.▪ Monitored traffic performance using Google Analytics and communicated results to management.▪ Identified drawbacks and weaknesses of pages based on traffic analytics and presented suggestions.▪ Ensured websites’ security through regular updates, patches, and maintenance of SSL certificates.

Toronto, Canada

▪ Closed the highest number of cases in first year among new hires (2500). ▪ Achieved the lowest percentage of reopened cases among the technical support team (<5%). ▪ Served 5 assigned health networks as a technical account manager. ▪ Took responsibility of all web development related support cases during the absence of the company web developer. ▪ Created training materials and documentation to be included in knowledge base for new hires. ▪ Maintained ownership of 20-40 cases concurrently at any point in time. ▪ Volunteered regularly to partake in handling customer complaints. ▪ Provided general technical support to over 90 accounts. ▪ Received extended database permissions before the first year mark, earlier than any new hires. ▪ Recognized by company founder for extensive efforts in handling web development cases for a critical account over a 3-week span.

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Information System Design