Tyler Cooper Email & Phone Number

As a Senior Business Systems Analyst, I bring a wealth of expertise in optimizing and enhancing business processes through the strategic utilization of Salesforce solutions as well as integrations with other SaaS platforms. With a keen understanding of both the technical and functional aspects of Salesforce, I excel in translating business requirements into scalable, efficient, and customized solutions.My role involves collaborating closely with stakeholders to analyze business needs, design and implement effective Salesforce configurations, and streamline workflows to drive operational excellence. Leveraging my extensive experience, I contribute to the development and execution of robust data management strategies, ensuring data accuracy, integrity, and security.I thrive on identifying opportunities for process and system improvements, recommending innovative solutions to elevate organizational performance. I am comfortable working in an Agile environment and leading a SCRUM team to produce measurable results with consistent velocity.Key Achievements:➡️ Migrated the CX organization to skills-based routing using Salesforce Omni-Channel

Sr. Director responsible for driving organizational success for net2phone’s Canadian division through the seamless integration of people and technology. As a seasoned leader in People and Business Operations, I bring extensive expertise in harnessing the power of Salesforce and other SaaS tools to optimize processes, elevate workforce performance, and fuel business growth.Key Achievements:➡️ Strategic Leadership: Orchestrated and executed transformative initiatives aligning Salesforce capabilities with business objectives, resulting in streamlined operations and increased productivity.➡️ People Empowerment: Led cross-functional teams to create a culture of continuous improvement, fostering collaboration and innovation while ensuring alignment with organizational objectives.➡️ Salesforce Mastery: Leveraged deep knowledge of Salesforce to design and implement tailored solutions, driving efficiency in sales and services processes, data management, and analytics.

Ottawa, Ontario, Canada

Bachelor Of Business Management, Business Strategy, Dean'S Honours List

Professional Golf Management, Business Administration