• Collaborated with Sales to architect compelling and engaging demos, driving an increase in prospect onboarding for application trials.• Streamlined the end-to-end client journey for success. Optimized requirement gathering, planning, implementation, and testing for proofof-concepts, leading to successful go-live with reduction in project timeline.• Oversaw client success through proactive communication, relationship building, and tailored technical training, resulting in increase in… Show more • Collaborated with Sales to architect compelling and engaging demos, driving an increase in prospect onboarding for application trials.• Streamlined the end-to-end client journey for success. Optimized requirement gathering, planning, implementation, and testing for proofof-concepts, leading to successful go-live with reduction in project timeline.• Oversaw client success through proactive communication, relationship building, and tailored technical training, resulting in increase in clientretention and satisfaction.• Configured custom solutions utilizing Salesforce products and ISV applications, meeting unique client needs and ensuring the solutions werescalable for future needs.• Championed client-centric product improvement by Collaborating with Development and Product Management teams to incorporate clientfeedback into application enhancements, resulting reduction of bugs and introduction of impactful features.• Led internal process optimization initiatives by leveraging native Salesforce capabilities, such as flows, to optimize internal Salesforceinstance usability, and reducing operational time. Show less

• Designed tailored solutions using ISV apps to optimize customer processes on Salesforce to increase process efficiency.• Trained new team members, enhancing their proficiency and capability to resolve customer issues.• Successfully guided projects from Proof-of-Concepts to Go-Live and sustained support, resulting in increase in client satisfaction.• Collaborated with Product Management to implement application improvements, addressing internally identified needs and… Show more • Designed tailored solutions using ISV apps to optimize customer processes on Salesforce to increase process efficiency.• Trained new team members, enhancing their proficiency and capability to resolve customer issues.• Successfully guided projects from Proof-of-Concepts to Go-Live and sustained support, resulting in increase in client satisfaction.• Collaborated with Product Management to implement application improvements, addressing internally identified needs and customerfeedback.• Enhanced employee Salesforce proficiency by curating Trailhead-based learning paths and in-house sessions, resulting in the team gaining600+ badges and multiple certifications.• Orchestrated testing cycles for ISV apps, identifying and rectifying issues prior to release, leading to reduction in post-release bugs. Show less

• Rigorously tested Salesforce applications to ensure optimal functionality, reducing post-release issues and enhancing user satisfaction.• Addressed technical issues promptly, resolving an average of 5+ support requests daily, resulting in a increase in customer satisfaction.• Customized Salesforce instances for clients, streamlining business processes and reducing manual data entry.• Developed Selenium-based automated test cases, reducing testing time• Guided clients through… Show more • Rigorously tested Salesforce applications to ensure optimal functionality, reducing post-release issues and enhancing user satisfaction.• Addressed technical issues promptly, resolving an average of 5+ support requests daily, resulting in a increase in customer satisfaction.• Customized Salesforce instances for clients, streamlining business processes and reducing manual data entry.• Developed Selenium-based automated test cases, reducing testing time• Guided clients through Salesforce setup, resulting in increase in customer retention and positive feedback. Show less

Managing Speaker Engagements & Social Media